Lean is about defining the value of a product or service from the customers perspective. They do not care how hard you worked or the technology used to create the product or service being sold. Customers evaluate your product or service by looking at how well this is going to fulfill their requirements; B2B = Competitive Advantage, B2C = Lifestyle.
Customers will not willingly pay for quality defects or huge amounts of overhead costs, they are only willing to pay for the fulfillment of their requirements with the product or service you are providing to them.
The 3 Pillars of Lean: Remove Unevenness, Remove Overburden, Remove Waste.
Next Episode we will build on these principles and discuss what it looks like when you turn it into a management discipline.
new choice for BUSINESS SEARCH