TEENA OGBUGOH - BUSINESS PROCESSES & PEOPLE TALK WITH TEENA
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Business owners, entrepreneurs, executives, managers and supervisors all have a responsibility to ensure an outstanding experience to customers and employees. The way you treat employees will in turn determine how they treat customers and your business. Every individual working in the organization has a responsibility to provide customers with impeccable customer service while using their authenticity to create interactions and a memorable moment.
The importance of attitude towards your customers and the colossal impact that a negative experience can have, both for you and the entire company cannot be ignored. Indifference and a negative attitude do not have a place in customer service. Hence, the importance of taking care of the attitude of employers, business owners and employees and all the small details attached to it.
Show Objectives – The Why
The show focus is to look at the attitude and behaviour of employers, business owners and employees in the workplace and how it impacts customers, service delivery, buying behaviour of customers and the business performance.
Key Issues - Owner Perspective:
What You Need to Know – The What
What You Need to Do – The How
Welcome to the world of entrepreneurship! Envision>>Empower>>Execute
Written by: Teena Ogbugoh
The Founder of Joan Lugards Consulting Services; Executive Director for The John Maxwell Team one of the leading and largest global leadership and personal growth organization in the world; and the convener of Growth Mindset Leader Hub, a mentoring leadership and mindset group.
Teena serves as committee chair of the Youth Development Directorate on the President Advisory of The John Maxwell Team.
Connect to learn more of what Teena does and how she can bring value to you, your team and your organization
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