Connecting roles to Processes - Sarita Johan

Sarita Johan - "Build Your Core"

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Introduction
Can you believe it is less than 8 weeks to the end of the year? It is an opportune time to reflect on what went well, what went less great and what you can work on to set yourself up for a strong 2021. 

The key to successful individual excellence lies in the combination of skill and mindset. When we look at people we can segment it into a person’s behaviour, their values (what motivates and inspires them) and what their natural talent and skills consist of. 

As you are stepping into your next stage of your business and level of leadership, it now becomes about developing, growing and inspiring your people. In Build your Core we provide you with the tools and ideas to help you create clarity and build a strong foundation for your people to set them up for success.

This week we continue the new programming structure. We use a Balanced Scorecard to format our weekday shows: Finance (Monday) = Operations (Tuesday) + Sales (Customers) + People (Employees) with Fridays dedicated to Owners/Entrepreneurs. Look at the week this way - Monday through Thursday is working IN the Present, Friday is working ON the Future.

Also, we just built a new community, our version of a Chamber of Commerce. Join Up and gain access to our Hosts and access our library of best practices.

Wishing you a fabulous business week ahead. 

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Show Objectives
The objective of today’s show is to make sure that all work has, and is measured against, the ROI for the business. All Position Descriptions (PD) must link business objectives to core processes and provide the context for performance.

EPISODE E.004 CORE PROCESSES - PEOPLE
EPISODE E.002 CORE PROCESSES - STRATEGY & FINANCE
EPISODE E.003 CORE PROCESSES - SALES & PRODUCTION
EPISODE B3.002: PROCESSES UNDER CONTROL, FINALLY!

What You Need to Know

1. What is the purpose of a Position Description, so the why. It all starts at the beginning and that is at the hiring stage. How well have we designed the position description, interviewed and explained the role to the person.. Generally people do not turn up to do a bad job as W. Edward Deming used to say “A bad system will beat a good person every time.” ― W. Edwards Deming. A position description is more than completing a job, sadly people do operate under this belief, this can be contributed to a possible disconnect due to the lack of communication from the top down.

Key Issues:
Owner/Manager Perspective: 

1. Position descriptions do not advance the company objectives and are measured against ROI for the business. 
2. Position descriptions do not link business objectives to core processes. 
3. Position descriptions are not updated. 
4. If their performance as specified in a position description doesn't advance the businesses goals, it is wasted activity, that is why a position description is the linkage between what the business needs and a process requires, if it is not linked, hooked, or based on a process - it might be waste of salary

What You Need to Do

1. Perform a Job Analysis, 
   1. zeroing in on what the role is about (it will help you to manage work overload)
   2. What are the key objectives present, are we clear on what you expect 
   3. Is this a new role or existing role, if new do we have all in place if existing is it still relevant
   4. Does this role contribute to the objectives of the organization and can we measure the return? 
2. Do we have a clear understanding of the organization's direction?
   1. The role needs to be linked to the vision, if not this could cause  a job security issue (not long term sustainable)
   
   
   2. Do people understand the impact of their role on the rest of the organisation? 
3. Do we have the structure in place to support the role? 
   1. Is training required? 
   2. Do we have the step by step processes there to support the role
4. Ensure the position description links business objectives to core processes and objectives are measured against ROI for the business
5. Review your position description frequently, do not set and forget, it is a living document
6. Provide regular feedback 

Written by Sarita Johan

We are close to the end of the year, when was the last time you performed a health check on your business? For the month of November and December I am offering free health checks on the eleven key areas of your business. E-mail me for more information on saritaj@sjcoaching.com.au

Shows
Previous: Built your Core, Episode 2 Core values, the heartbeat of your Business

Next: Episode 4 Having your Business Blue Print ready. 

If you have any questions or would like more info on how to unlock your inner genius You can connect with Sarita on any of her social platforms or via e-mail.

E-mail saritaj@sjcoaching.com.au
Connect on Linkedin https://www.linkedin.com/in/eq-leadership-coach-business-coach/
Follow on Instagram https://www.instagram.com/sjcoaching/

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