Creating a Problem Solving Culture in Your Organization - Florin Lungu

Florin Lungu - "Entrepreneurial Mindset"

Introduction

Although this will evolve over time, what appears to be just a 'nice' thing to do, is really the future of how the business will operate. Think about how different your role and the company's performance will be if everyone uses a proven model for getting at the root cause of problems and then arrives at the best decision. It won't always be right - just most of the time and with the same track record as you.

But how do we create a problem-solving culture in our organizations? And why do we have problems in the first place? 

The purpose of a problem is to call us forward so that we may go before the very conditions, circumstances, and thinking that created it. 

“We cannot solve our problems with the same level of thinking that created them.” – Albert Einstein 

Problems are opportunities for us to become the solution, rather than seek a solution.

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Show Objectives

What we’ll cover today:

• What is a problem-solving culture 
• Why delegating to your team helps them develop this mindset
• Problem-solving from the outside-in vs problem-solving from the inside-out
• A Five Steps Framework for Solution-Based Thinking

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Key Issues - ​Owner Perspective:

1. People come to me for solutions 
2. Ensuring the root cause is identified
3. Best Solutions are selected
4. Repeatable and used through the organization.

What You Need to Know

A Five Steps to Solution-Based Thinking 

1. Write out the exact problem you have.
2. Draw from your past experiences, resourcefulness and creativity.
3. Identify the resources you have learned from or adopted as you have dealt with previous problems.
4. Write down what the problem looks like solved.
5. Trust and have faith in yourself.

What You Need to Do​
Before you make a decision, you must first enter into problem-solving at a higher level of solution-based thinking where you begin to separate, breakdown, and distill the thinking that has created the conditions conducive for the problem to exist. 

Then, after careful and thoughtful consideration, you make a decision, cutting and removing
the parts of your past thinking that no longer serve you.


Problem Solving

1. Chose a Framework that works best
   1. 5 Whys - break down the problem.
   2. Ishikawa Diagram (Fishbone) - provide structure.
   3. Nominal Group - group selects the root cause(s) from the list.
2. Statement of the Problem and Solutions Conditions for decision Making.
3. Make decisions when the  

Shows

• Previous: EPISODE E3.009 BUILDING YOUR GROWTH DRIVEN ORGANIZATION
• Next: EPISODE E3.011 REORGANIZING - RIGHT STRUCTURE FOR THE FUTURE

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E2.10.3PM