This week we continue our focus on the post pandemic re-opening of business. Other than dealing with customer and employee fears, there is nothing different or special about today's show except urgency. Unlike other expansions at the end of a contraction, this was not a structural - it was imposed. Normally a contraction (recession) is a result of over supply and decreasing demand awaiting a unplanned event to prick the bubble. In this case the demand still exists with diminished supply and we have sufficient information to predict the beginning of an expansion. The purpose of IBGR programming this month is to prepare the entrepreneur for the turnaround. it will require acting with urgency over the next 4 months.
This show will focus on all of the elements or functions required internally (including build products or delivery services) to run and grow the business. Remember everything is a process and there is little difference between making something and delivering services to a customer.
What You Need to Know
We have discussed over several shows the core processes of business. Instead of focusing on all ten, we have selected the few that are the challenge of the small business owner.
Processes to Analyze & Improve
What You Need to Do
For each process you need to follow the same script.
Process Design / Redesign is how work is designed and managed. The goal is to achieve a market position of Lowest Cost Provider (LCP) as compared to competitors. LCP does not mean lowest price, it means you make or deliver the product or service faster and better for less giving you the ability to use price as a sales tactic.
The 3 Pillars of Lean: Balance, Demand, and Waste
Lean Performance Metrics
Next Show: A.022 Marketing & Sales Element
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