EPISODE A4.002 Create Dashboards for Employees, Scorecards for Owners

Introduction
New week, same perspective with greater conviction.

After being attentive to the weekend news about the continued arbitrary government response to COVID19, there is only one course for the business owner - ignore their word salad of concern and work around it. 

Being passive and waiting for the right decision will put you out of business. There are only two ‘people’ who have that right - you and the customer.

IBGR is committed to your success and our programming is for legal aggression (OK, I’ll make it nicer - assertiveness) to open, stay open, and be profitable.

Unlike the rest of society - we have your back.

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Show Objectives
​As a Business Owner I need to buy into the concept of a self-managing organization. This doesn't mean I surrender control or 'let the inmates run the asylum'. Instead is an expectation that the people I hire will do their jobs and be responsible for the results. In order to make that a reality I have to provide sufficient information on performance to take action.

More on the concept of a self managing organization, it is a topic we will come back to many times over the year.

The concept is simple: put a dashboard in front of the people doing the work so they can act without being told, and combining dashboards into scorecards at the management level.

Here are the opening questions"

1. What information should the employee have;
2. What should they do with the information;
3. How to build it; and
4. How to roll it up into management scorecards.

What You Need to Know

1. Setting Targets: for each element of your Balanced Scorecard, what is the Intention and the Results Measures for Goals,, the Intention and Process Measures for Objectives?
2. Setting Target Values: for each Goal what does the final result look like and how will be measured?
3. Setting Intermediate Targets for each Objective - what is the acceptable success level for this period and how will it be measured?

Additional Resources

• EPISODE A.013 CONVERTING INITIATIVES INTO GOALS
• EPISODE E.020 DETERMINING STRATEGIC MEASURES

​What You Need to Do
​This is not an exhaustive list or the last word on building Dashboards and Scorecards, but it is enough to get started. Your first success will generate other success until everything that should be measured and managed will.

1. Start small where a win is probable and the impact significant. Since you just finished a hard sales run to prove the business idea, the sales process is an excellent candidate. The choice is production or how you make//deliver what is sold to the customer.
2. If you have any supervisors or managers, delegate this to them. First they are closer to the situation and second they will have a vested interest in success. Your intention is to hold them accountable for their scorecard with the same dynamic for their direct reports managing themselves from dashboards.
3. Select your metrics based on the standard quality measures. If speed is your competitive advantage - look to the measures deployed with an Agile approach. If cost/margin is your current competitive advantage then select from the Lean toolbox.
4. Keep the dashboards confined to the objectives from your business or strategic plan. You can expand later, get a the core metrics right first.

Written by: William Eastman


Next Show
Episode A4.003: Create Visual Metric Displays (in work spaces and platforms)