EPISODE A5.004 Provide Performance Feedback to Operations, Sales, and Human Resources to Upgrade All Processes

Introduction
Good day and hope you are looking forward to a productive week.
This week we are announcing our new community - The Community of Commerce for all insiders. Everyone who has JOINED US and become an inside we are moving off of the weebly web platform to a community site on Tribe. 

This will provide an opportunity to share information, ask questions, and gain support for starting, growing, or exiting your business.

It is our version of the Chamber of Commerce - what it could have been instead of what it has become. This community has one goal - your success as a business owner to build generational wealth for your family. That growth will create more and better jobs in your local community.

It is a stand alone (outside the control of the arbitrary large providers) platform that provides entrepreneurs and business owners a space for the free and open exchange of ideas.

As a member of IBGR's Community of Commerce you can:

1. Follow other users including the OnAir Talent and Executive Team at the station.
2. Ask and answer questions about starting, growing, and exiting the business from our OnAir team and each other.
3. Follow any member of the Community to stay abreast of their latest business insights as well as building your own following.
4. Start discussions to stimulate input from other members of the Community.
5. Create and vote in Community polls.
6. Post and comment on posts and blogs.
7. Access and share content entrepreneurs and business owners can use.

We built this beyond the reach of the 'masters of the universe' so you can speak your mind.

On a closing note, if you want to know what drives everything we do - checkout this article: usatoday.com/story/tech/2020/07/23/yelp-says-half-restaurants-brought-down-covid-19-wont-reopen/5492283002/

And that is just restaurants - what about everybody else?
Have a great business week.
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Show Objectives
Since we are at Stage V we have owners with 2 perspectives - Selling Now or reinvest to Reinvent. This show is before those two objectives split company. regardless of your end game, you are looking to optimize profits after a great burst of revenue.
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Key Issues - ​Owner/Manager Perspective:

1. Based on Stage IV Objectives - What Did Sales Achieve and Reasons for Any Gap.
2. Which Sales Gaps Are Immediate Fixes and Which require overhauling the process.
3. Based on Stage IV Objectives - What Did Operations Achieve and Reasons for Any Gap.
4. Which Operations Gaps Are Immediate Fixes and Which require overhauling the process.
5. Based on Stage IV Objectives - What Did People Achieve and Reasons for Any Gap.
6. Which People Gaps Are Immediate Fixes and Which require overhauling the process.

What You Need to Know

• Stage IV Growth to Capacity Plan
• ​Stage V Optimization Plan
• EPISODE E5.003 IMPROVE PROFITABILITY FROM FIXED COST OPERATIONS

What You Need to Do​
Since today's show is covering only the identification of improvements, not its implementation, the output from this step is to provide guidance for the various implementation groups and next weeks show.

1. Report of Stage IV Performance - Results to Goal in Major Categories.
2. Sales Category - Performance and Gaps.
3. Operations Category - Performance and Gaps.
4. People Category - Performance and Gaps.
5. Recommendations for Immediate Improvement, remainder held out for Stage VI Reinvention.

Shows

• Previous: EPISODE A5.003 REVIEW ALL CUSTOMER AND SUPPLIER CONTRACTS
• Next: A5.005 Optimize All Elements of the Business for Profitability