Episode B1.011 Build BI for GoLive

RESULTS RADIO..."Let's Grow Together"

IntroductionWe've discussed CRM – Customer Relationship Management– the complete picture necessary to manage your people. We've ALSO discussed ERP - Enterprise Resource Planning...for small biz - the complete [and integrated] picture vital to managing your process.
Now we get to talk about one of my favorite topics - communications.
Building an effective Business Intranet is a critical function because done right, the BI helps keep everyone on the same page by COMMUNICATING your need-to-know info to both internal and external customers.

Have a great business week.
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Show Objectives
Today let's look at some topics central to building collaboration and communications strategy into your small business. When we covered researching your business intranet, the key issues were the WHY, core features, and getting started. This week, we KNOW why we need to invest in a business intranet, but we're going to dig deep into translating that to our core features. Let's really get started.

Key Issues - Owner Perspective:

1. Understand what a intranet is and why it is critical to start as early as possible,
2. Make a list of features you will need when the business reaches its growth potential,
3. Review the available ERM/intranets for features vs. price,
4. Review the available ERM/intranets for integration - if they don't have all of the features you need,
5. Review the available ERM/intranets for scalability - can you buy a smaller version and grew it into what you need?

What You Need to Know

• Infrastructure that allows for internal and external usefulness.
• Organizational strategies that encourage "living" documentation and collaborative interaction and feedback.
• How to implement knowledge management that's accessible and useful across multiple departments and platforms.

What You Need to Do

• Clearly define user roles and relate them to specific access and permissions within your organization.
• Keep scalability and integration top of mind with the platforms that you integrate with your tool chain.
• Take an active role in developing SMARTER goals that directly relate to your operating procedures.

Shows

• Previous: Episode B1.010 Build ERP for GoLive
• Next:Episode B1.012 Summary of Season 2 Stage I Operations

Written by: RJ Lewis

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