RESULTS RADIO..."Let's Grow Together"
As of Monday morning we had Mozambique join the audience making it our 117th country, not bad for just our Second Season on the air. We currently have entrepreneurs and owners in 60% of the global business community tuning in daily - thank you and we are just getting started!
We have three more weeks of shows left - 009 through 012 before Season 3 starts and everyone is excited about our hard launch on October 5th from the Kilo Market (Australia, New Zealand, Singapore, Philippines, Taiwan, Hong Kong, and surrounding areas).
There are several ways you can interact with the station and our OnAir Hosts:
JOIN our Community and Let’s Grow Together!
Have a great business week.
The focus of today’s show is to help you eliminate waste attributed to poor quality by providing the tools to focus on the right problems, diagnose the right root-cause of issues, and apply corrective action as quickly as possible. Quality programs continually stress the benefits of predictable consistent quality to the entire team and identify the cost of poor quality to the overall performance of the organization. You are offering a comprehensive and minimalist approach to winning the quality battle.
Key Issues - Owner Perspective:
What You Need to Know
Quality won’t be sustainably improved by individuals. Everyone must be onboard and involved. Quality is much like learning to play a musical instrument. If you give up practicing every day, then you won’t improve anymore, and you’ll actually get worse. Customer expectations tend to increase over time, so quality needs to improve to keep up. There is a circular nature of continuous improvement. As you solve one problem, you continue on to the next problem. The process has four steps: Plan, Do, Study, Act.
Management's responsibility is to write the sheet music and provide the conductor; quality assurance is organizing practice to improve group and individual performance; quality control is recording a practice looking for improvement in the final product; continuous improvement is the responsibility of the musician to practice away from organized practice.
EPISODE B.004 MUDA OR WASTE
What You Need to Do
Written by Donna Kunde
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