Episode B3.009 Ongoing Quality Programs

​RESULTS RADIO..."Let's Grow Together"

Introduction
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Show Objectives
The focus of today’s show is to help you eliminate waste attributed to poor quality by providing the tools to focus on the right problems, diagnose the right root-cause of issues, and apply corrective action as quickly as possible. Quality programs continually stress the benefits of predictable consistent quality to the entire team and identify the cost of poor quality to the overall performance of the organization. You are offering a comprehensive and minimalist approach to winning the quality battle.


Key Issues - Owner Perspective:

1. 4 Dimensions of Quality - quality management, quality assurance, quality control, continuous improvement
2. Quality management - creation of standards and processes for running the business - lean, 
3. Quality assurance - building quality into the job - mapping, sop's, pd's, 
4. Quality control - measurement of output -- statistical process control or SPC 
5. Continuous improvement - all processes reviewed for improvements by the people doing the work.

What You Need to Know
Quality won’t be sustainably improved by individuals. Everyone must be onboard and involved. Quality is much like learning to play a musical instrument. If you give up practicing every day, then you won’t improve anymore, and you’ll actually get worse. Customer expectations tend to increase over time, so quality needs to improve to keep up. There is a circular nature of continuous improvement. As you solve one problem, you continue on to the next problem. The process has four steps: Plan, Do, Study, Act.

Management's responsibility is to write the sheet music and provide the conductor; quality assurance is organizing practice to improve group and individual performance; quality control is recording a practice looking for improvement in the final product; continuous improvement is the responsibility of the musician to practice away from organized practice.

EPISODE B.004 MUDA OR WASTE


What You Need to Do​​

1. Create a customer-focused environment throughout your organization. Quality is always determined by the end user. 
2. Stress continuous improvement through small incremental changes to improve efficiency and eliminate waste (save time and money wherever and whenever possible). 
3. Eliminate waste, such as quality defects. First identify the defect. To do this, use and update value stream mapping. Value stream mapping creates a visual image of how materials and information flow through the organization from the time a customer places an order until the shipping department ships it out the door.
4. Identify a defect or inefficiency and work on a root cause analysis to find where the process goes off course, then implement a solution.
5. Employ strong process discipline throughout your organization. Avoid bureaucracy that inhibits innovation, while keeping structure to maintain consistency and an understanding of the way the product is produced during that time period so that root cause can also be identified later if new problems arise as a consequence of any change or improvement.
6. Create workflow and rule engines to automate analysis in the background and alert assigned personnel automatically of any quality issues based on defined rules that are consistently implemented by the system. 

Resources

• https://www.manufacturing-operations-management.com/manufacturing/2009/06/the-role-of-quality-management-within-the-lean-manufacturing-philosophy.html
• https://smallbusiness.chron.com/improve-quality-lean-manufacturing-75709.html

Shows

• Previous: Episode B3.008 Front Line Continuous Improvement
• Next: Episode B3.010 Everyone Connected to Everything

Written by Donna Kunde

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