Development Cycle - How People Learn
This begins and ends with competence or ability. Instead of focusing on willingness, invest your energy into raising their skill levels.
An Example of Raising Skill Levels Fast
Regressive Cycle - How Motivation Affects Performance
The Regressive Cycle is the Opposite of Development; it is all about willingness. Something has happened on the job or off that is impacting their willingness to perform. Get at the root cause by starting here:
Remember from our conversation in Part One - move 1 step at a time in both cycles, forward (development) or backward (regression). If in doubt start with the Supporting Style (High Support - Low Direction) and investigate. What you need to do will become apparent.
The Nuts & Bolts
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