Analyzing Performance Problems
This is our last of our 4 Shows on a Situational Approach to Leadership, I decided to add another reference that should be on everyone's desk. If you are responsible for people there is not a better tool for identifying the root cause for performance problems. Like the previous book this reference has been part of my leadership for the last 4 decades.
Premise behind the Concept
That are only a few general categories of performance issues and that if you can quickly identify it, the odds of turning the situation around are high.
Problem Solving Steps - pre-meeting:
How to Handle the Meeting
Dealing with Emotion and Complex Explanations
Many times when get to this point the other individuals answers becomes a complex weave of issues - some true and others not so much. Over the years we have developed an approach to deal with this dynamic to achieve as much as possible in a single meeting.
4 Types of messages:
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