Episode D2.005 Understand Customer Requirements

IBGR - RESULTS Radio Network. Everything a business owner needs to start, grow or exit a business. Come grow with us. (August 13th 2020)

Introduction
The Year 2020 is definitely going to go down as “That was the Year that Was”. We all seem to be being focused on getting ready for the New Normal. I tend to think that we need to get ready for the Now Normal and more so the ability to “reset the mechanism”. And to that end, if you are not ready, willing and able to adapt these paradigm shifts to Customer Requirements, then you will be playing catch up...if it’s not too late. It is all about choice.

Show Objectives
Today’s Broadcast will focus on 3 major areas:

1. Customer Loyalty
   
2. Customer Needs
   
3. Customer Understanding / Relationships
   

Key Issues

1. Are You Still Playing the Game the Same Way?
   
2. The Key Laws and how they relate to Your Organization and dealing/interacting with Your Customers / Clients & others who do business with you.
   
3. Customer Loyalty- What is it? How can you measure and manage it?
   
4. How to Understand Customer Needs
   
5. Understanding Your Customers
   

What You Need to Do

1. Learn to implement and live the Laws that we go through with Yourself, Your Team Leaders and Team members to help achieve the desired Goals & Effects you are seeking with Your Customers.
   
2. Seek to determine the tools necessary to improve your impact on Your Customers. This involves proper Team Training for successful implementation.
   
3. Developing a Customer Base as well as attracting new customers
   
4. Customer Engagement / Re-engagment
   
5. Develop &/or modification of Customer Appreciation Methods
   
6. Building upon the information from the previous broadcasts so as to plan and produce your goals for moving forward.
   

As an Executive Consultant/Coach I invite you to reach out to me and let’s discuss how we can help Your Organization take it to the next level...In addition, I will welcome your questions on today’s materials. Our mission is to help You and Your Organization to be #1.
https://www.advisorycloud.com/profile/Robert-DiGiacomo


Shows
Previous:Episode D2.004 High Performance Expectations
Next: Episode D2.006 Performance Accountability


Written by Robert DiGiacomo
“Destiney Road with Bob”

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