Episode D2.010 (Australasian) Quality Part of the Job

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IntroductionAbout me 
It’s not failure, it’s feedback

This week on Overwhelmed to Owning It, we’re talking about how we need to make sure that we’re getting the balance of quality vs perfection when starting our own business, and how do we make sure that we cultivate an environment for our growing team to make sure that quality is important, but not stalling productivity and output. 

Show Objectives - The Why
In the start up phase - how does the business owner focus on quality assurance? Most don't have a team yet and they are just starting to get their product/service to market. If they fail on quality they will lose credibility. 

Key Issues - Owner Perspective

1. concept - we don't have the resources to inspect therefore quality must be built in by you, 
2. establish a preliminary set of standards - what is the minimum level you'll pass, 
3. share with them quality tools - root cause analysis, 5 steps, 
4. solicit recommendations from them on what obstacles they face you can fix

What You Need to Know - The What
Root cause analysis, sometimes abbreviated to just RCA, is a process used to determine the underlying cause of a problem.


What You Need to Do - The How

1. What standards will your measure? How much is “good enough?” How can you get your product to 80% and ensure it at least stays at that level?
2. Learn how to use Root Cause Analysis in your business.
3. Realize the Problem
4. Collect a Sufficient Amount of Data
5. Identify the Associated Causal Factors
6. Draw a Conclusion
7. Implement Any Necessary Changes

Resources

• https://toggl.com/blog/root-cause-analysis

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Shows
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Next:Episode D2.011 Reward for Performance  


Written by Ally Nitschke
Leadership Coach and Courageous Conversations Specialist, Founder of Made for More, and host of the Made For More podcast

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