Episode D2.010 Quality Part of the Job

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Introduction
As a business owner and entrepreneur, no one is more excited about the vision and mission of your business than you are. You are the expert. But as you grow, how do you bring this same level of quality to the rest of the team? How do you help your team care as much about this business as you do?

Show Objectives - The Why
This episode gives you a glimpse inside the qualities and traits of world class organizations bringing high quality work across their enterprises, dive into what makes them tick, and help you apply these principles to your business from day 1.

Key Issues - Owner Perspective

1. concept - we don't have the resources to inspect therefore quality must be built in by you, 
2. establish a preliminary set of standards - what is the minimum level you'll pass, 
3. share with them quality tools - root cause analysis, 5 Why's
4. solicit recommendations from them on what obstacles they face you can fix

What You Need to Know - The What
Teams tend to function at less than 60% of their true potential.

Lost revenue from underperforming teams (ie teams functioning <60%) could be costing you more than $200,000 in lost revenue per team each year. Gallup weighs in on the high costs of turnover and lost productivity.

High performing teams bring high quality work to the table every day, bringing their best and fighting for the highest possible good of every customer, vendor, and co-worker.


What You Need to Do - The How

1. The Clarity Tool The Clarity Tool asks three questions to help you ensure your plans will be successful.
2. Empowering Employees: Reviews + Feedback
3. Annual Reviews are a popular feedback tool, but focusing in quality and increasing engagement requires conversations more than once a year.


4. Relational Coaching Model: NewGenerationLeader.com/relational-coaching-model/
5. The Root Cause: Asking the 5 Why’s
6. Asking “Why?” five times will help us diagnose the root cause problem, rather than fixing superficial issues. When we attend to the root cause, we will address challenges that could be costing us money, time, resources, and customers.

Here is an example of the 5 Why’s from the High Velocity Edge:

Problem: The vehicle will not start.
Why? – The battery is dead. (First why)
Why? – The alternator is not functioning. (Second why)
Why? – The alternator belt has broken. (Third why)
Why? – The alternator belt was well beyond its useful service life and had not been replaced. (Fourth why)
Why? – The vehicle was not maintained according to the recommended service schedule. (Fifth why, a root cause)

Shows
Previous: Episode D2.009 Challenging Work
Next: Episode D2.011 Reward for Performance  


Written by Aaron Lee, People Strategy Consultant and Host of the New Generation Leader on IBGR.Network. He works with teams in big and small organizations to build people strategy with awesome tools and leveraging technology to improve team performance.

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