Episode D3.005 Information Necessary to Perform is Readily Available

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​Introduction
Information is vital to every business, whether large or small. When information is observed for business, what thoughts come to mind? This session will provide crucial aspects of information ways that will trigger deep thought. The discussion will provide relatable scenarios to ensure relevance to a variety of small businesses.

The discussion this week will highlight the importance of information, what it entails, and how to implement key elements into businesses. Relating information to previous episodes will also provide triggers to keep fresh and act as a reminder. This session will take you on a journey through the owner’s perspective for employees’ access, company governance (documents, policies, SOPs, process maps, metrics, and more).

TeamUP and THRIVE practices the team concept using the THRIVE model. The THRIVE model teaches business owners and leaders how to view business with the “heartfelt mindset”, which is deeper than the fixed and growth mindset. To thrive from the heart requires thought, heart feeling, relationships, intention, vitality, and enrichment. Heartfelt mindsets are actively engaged and involved in contribution and focused on internal and external THRIVING.

Show Objectives
The objective this week is to highlight the importance of information. Employees must be actively engaged and involved in the contribution of information to THRIVE. The focus will be to show you how to infuse awareness, value, contribution, focus, conscious performance, effort, engagement, and investing in excellence for peak performance.

Key Issues

1. Employees are not involved in the information process.
2. Business owners are not aware of required information for employees to excel.
3. Information is not shared with the right people.
4. Access is not based on need-to-know.
5. Information is not secure.
6. Employees are not professionally trained on the information flow.
7. Metrics for employee positions are not available.

What You Need to Know
 

1. Information flow can impede businesses success and ability to thrive.
2. Employees need to have access to documentation that affects job performance.
3. All company documents, policies, and general information must be available for review.
4. Individual process maps, SOPs, and positions must be available.
5. Employees must have metrics for individual positions and made available.

What You Need to Do

1. Conduct team reviews to ensure greatness in employees.
2. The governance of the business must be shared with all stakeholders.
3. Employees must know the location of documents, etc. on a need-to-know basis.
4. Information must be made available in a secure location.
5. Store information remotely or an easily accessible location.
6. Ensure information does not impede internal or external customers.
7. Ensure processes and SOPs state the location of governance.

Shows
Previous: Episode D3.004 Standard Operating Procedures are Available for all Processes

Next: Episode D3.006 Share Expectations of Work Standards

Written by Dr. Tracie Lashley

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