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Expectation is the belief that something will occur. It can be found all around us. Organizations and individuals all have expectations. What happens when businesses and organizations fail to provide explicit expectations of work standards to employees? How do you set expectations that are relevant to work so employees can be fully responsible and engaged? This show will explore the answers to these questions and will also highlight why you as a business owner need to share expectations of work standards especially in small businesses scenarios.
The discussion on the show will focus on the importance of setting expectations and also sharing it to employees for implementation in the business. This session is intertwined with the previous show that dealt on making information necessary to perform readily available. Relating this episode to last week’s show will be a way of reiterating the importance of ensuring that employees are equipped with all information and processes that impact on performance goals.
People – Your greatest asset in business show believes and thrives on the concept that people matter and without people in your business, you will not have a business! It teaches business owners and leaders to empower people with the right resources and information to help them thrive and excel, because when people in your business excel, your business will succeed.
The show objective for today is to ensure expectation of work standards are shared with employees and are clearly communicated. All work standards should link business objectives to core processes and form the basis for performance. The focus will be to show you how to set expectations that are realistic and achievable so employees do not just meet them but exceed expectations.
1. What are expectations?
2. What does it mean to share expectations of work standards?
3. What are some ways to set expectations of work standards?
1. Managers and teams operate on different paths.
2. Employees do not know what is expected of them from managers/owners
3. Teams lack clarity of goals
4. Expectations are not tied to performance reviews.
What You Need to Know
1. Business owners need clarity on expectations.
2. Employees will not have a buy-in where information is abstract.
3. Ambiguity of expectations impede employees’ performance and ability to thrive.
4. Non-involvement of employees in the process of developing expectations of work standard can impede workflow.
5. Failure to share expectations can lead to failure in goals.
What You Need to Do
1. Get expectations right and make them clear for you
2. Decide where you need to set expectations
3. Let expectations be realistic and achievable
4. Write down and explain expectations
5. Gain agreement and commitment
6. Communicate consequences for non-conformance
7. Review expectations
Previous: Episode D3.005 Information Necessary to Perform is Readily Available
Next: Episode D3.007 Position is Linked to Business Goals and Objectives
Written by Teena Ogbugoh
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