Episode D3.009 (PRIME) Understand Personal Impact on Customers and the Business

IBGR - RESULTS Radio Network. Everything a business owner needs to start, grow or exit a business. Come grow with us.

Introduction
Personal impact is about how we relate to and influence those around us. In the workplace, it is important that business owners, managers, supervisors and even employees themselves are assertive, flexible and can adapt to provide the best customer experience and improve the business. Having personal impact on our customers and in the business can stem from a number of things such as the processes we have in place, the strategies in place to monitor customer information and business data. Our ability to manage and influence; resolve conflicts and build relationships as well as our effectiveness is of great importance.  Our episode today on "People, Your Greatest Asset in Business” will focus on how to understand personal impact on customers and the business.

Show Objectives
Ensuring every employee across the organization has a good knowledge and information about the customers and the business is fundamental to success. However, in most businesses, there is a big gap between what is known, what is available and what is shared across the organization. This is why it is important to understand personal impact on customer and the business. How do you get employees to be committed to add value to customers where the business and customer data is not available? Today’s show will take a deep dive to answer these questions and offer ways to help your organization bridge the gaps.

Key Issues:

1. No real time customer data collected.
2. Customer data is not shared throughout the organization.
3. Overall business objectives are not known and understood by employees at all levels within the organization.
4. The company business performance data is not shared throughout the organization.
5. Customer and business data do not form part of leader-follower one-on-one discussion and review. 

What You Need to Do

1. Develop a company business dashboard to collect customer data.
2. Determine what to collect as customer data real time.
3. Dashboard should provide metrics for analyzing company business  performance.
4. Ensure customer data collected will enhance relationship and retention.
5. Ensure all employees across the organization know and understand the corporate business goals and objectives.
6. Ensure strategies are in place to share customer data within the organization.
7. Ensure company quarterly and annual reports showing business performance data is accessible to all levels of employees.
8. Communicate all new entries and changes in customer data across the organization.
9. Review all customer and business data regularly to identify opportunities for improvement.

People – Your greatest asset in business show believes and thrives on the concept that people matter and without people in your business, you will not have a business! We help business owners equip and empower their people with the right resources and information to help them thrive and excel, because when people in your business excel, your business will succeed.

Shows
Previous: Episode D3.008 Individual Dashboards Provide Information on Performance Next: Episode D3.010 Leadership Treats People as Individuals

Written by Teena Ogbugoh
WEBSITE: https://joanlugardsconsulting.com
EMAIL: info@joanlugardsconsulting.com
EVOLVE RADIO: http://bit.ly/EvolveBeYou
IBGR PODCAST: https://bit.ly/PEOPLE-MATTER

​