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Personal impact is about how we relate to and influence those around us. In the workplace, it is important that business owners, managers, supervisors and even employees themselves are assertive, flexible and can adapt to provide the best customer experience and improve the business. Having personal impact on our customers and in the business can stem from a number of things such as the processes we have in place, the strategies in place to monitor customer information and business data. Our ability to manage and influence; resolve conflicts and build relationships as well as our effectiveness is of great importance. Our episode today on "People, Your Greatest Asset in Business” will focus on how to understand personal impact on customers and the business.
Ensuring every employee across the organization has a good knowledge and information about the customers and the business is fundamental to success. However, in most businesses, there is a big gap between what is known, what is available and what is shared across the organization. This is why it is important to understand personal impact on customer and the business. How do you get employees to be committed to add value to customers where the business and customer data is not available? Today’s show will take a deep dive to answer these questions and offer ways to help your organization bridge the gaps.
What You Need to Do
People – Your greatest asset in business show believes and thrives on the concept that people matter and without people in your business, you will not have a business! We help business owners equip and empower their people with the right resources and information to help them thrive and excel, because when people in your business excel, your business will succeed.
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Written by Teena Ogbugoh
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