Episode D3.009 Understand Personal Impact on Customers and the Business

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Introduction
Customers can feel the energy of business leaders and employees. Business leaders must have an awareness of personal energy and impact must be understood. Leaders and employees must make it a daily habit to be intentional of personal attitude. Personal impact is crucial to the bottom-line and loyal customers. Charlotte Eriksson said, “make someone feel something and you will never be forgotten.” As a business leader, you want customers to remember how you made them feel and keep coming back.  
Now, let us TeamUP and watch how your business will THRIVE!

Show Objectives – The Why
The objective during this show is to ensure business leaders understand the personal impact on customers and the business. The discussions will be based on the perspective of leaders and employees. By the end of the show, you will understand the influence your personal impact truly has. How can you THRIVE in understanding personal impact on customers and the business? Having cognitive processing, showing great character, have positive influence, be resilient, deliver constructive passion, and by expanding and enhancing internal and external customers.

Key Issues – Owner Perspective

1. Real time customer data is not collected.
2. Customer data not being shared throughout the organization. 
3. Business objectives are unknown, and everyone does not understand their responsibility - line of sight. 
4. Business performance data is not shared throughout the organization. 
5. Customer and business data are not part of leader-follower 1:1.
6. People do not understand the impact of personal energy.
7. Leaders do not have the ability to influence others or the awareness of the behavioral style of each employee.
8. Leaders are not aware that emotional intelligence awareness and understanding are crucial.
9. There is a misconception of the connection between actions and reactions.
10. Connecting to build a strong relationship with internal and external customers is nonexistent.

What You Need to Know – The What

1. Data must be collected in real time and shared with stakeholders who need to know this information.
2. Customer data must be secure and not available to everyone.
3. Business objectives must be known and everyone understands their role.
4. Personal energy impacts the frequency and climate of situations and experiences.
5. Each person has a dominant behavioral style (establisher (D), communicator (I), technician (S), or logical thinker (C).
6. Employees must be trained and educated on their role in the company and the personal impacts on the bottom line.
7. Your actions towards employees can be unintentional; however, they will never forget the way you made them feel.

What You Need to Do – The How

1. Ensure the tool used to capture data can be provided in real time.
2. Provide the correct information to employees who need to know and make sure the data is in a secure location.
3. Ensure all staff understand the business objectives and personal responsibility.
4. Hold frequent meetings to discuss business performance.
5. Understand that effective communication requires active listening.
6. Learn the communication style of each employee, such as DISC (dominant, influencer, steady, or compliant).
7. Know your default leadership style but make it a point to be a situational leader.
8. Make it a habit to ensure employees and customers feel valued .
9. Be intentional on focusing your personal actions in a direction that your impact will provide strong connections with employees and customers.

TeamUP & THRIVE practices the team concept using the THRIVE model. The THRIVE model teaches business owners and leaders how to view business with the “heartfelt mindset”, which is deeper than the fixed and growth mindset. To thrive from the heart requires Thought, Heart feeling, Relationships, Intention, Vitality, and Enrichment. Heartfelt mindsets are actively engaged and involved in contribution and focused on internal and external THRIVING.

Shows
Previous: Episode D3.008 Individual Dashboards Provide Information on Performance
Next: Episode D3.010 Leadership Treats People as Individuals
 
Written by Dr. Tracie Hines Lashley
CEO, THE Leaders Innovative Growth Solutions LLC
WEBSITE: https://theligsllc.com
EMAIL: growme@theligsllc.com
eBOOKS: https://aceirt.co/ligsbooks
TeamUP RADIO: https://aceirt.co/TeamUPradio
IBGR PODCAST: https://aceirt.co/TeamUPpodcast

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