International Business Growth Radio Network
  • HOME
    • YOU >
      • Grow with Us
      • Themes
      • FAQ
    • US >
      • North American Partners >
        • North American Hosts
        • North American Directory
      • Australasia Partners >
        • Australasia Hosts
        • Australasia Directory
      • South Asia Partners >
        • South Asia Hosts
        • South Asia Directory
      • Prime Meridian Partners >
        • Prime Hosts
        • Prime Directory
      • Exec Team
    • LISTEN NOW >
      • OnAir TODAY
      • Show Notes
      • Podcasts
  • News
  • Blog
  • NETWORK
    • Sponsor Network
    • Special Preferences
    • Privacy
  • NOTES
  • Community
  • APP
  • SHOP

show notes

Stages of Development

Episode D3.009 Understand Personal Impact on Customers and the Business

10/9/2020

0 Comments

 
IBGR - RESULTS Radio Network. Everything a business owner needs to start, grow, or exit a business. Come grow with us.

Introduction

Customers can feel the energy of business leaders and employees. Business leaders must have an awareness of personal energy and impact must be understood. Leaders and employees must make it a daily habit to be intentional of personal attitude. Personal impact is crucial to the bottom-line and loyal customers. Charlotte Eriksson said, “make someone feel something and you will never be forgotten.” As a business leader, you want customers to remember how you made them feel and keep coming back.  
Now, let us TeamUP and watch how your business will THRIVE!

Show Objectives – The Why

The objective during this show is to ensure business leaders understand the personal impact on customers and the business. The discussions will be based on the perspective of leaders and employees. By the end of the show, you will understand the influence your personal impact truly has. How can you THRIVE in understanding personal impact on customers and the business? Having cognitive processing, showing great character, have positive influence, be resilient, deliver constructive passion, and by expanding and enhancing internal and external customers.

Key Issues – Owner Perspective
  1. Real time customer data is not collected.
  2. Customer data not being shared throughout the organization. 
  3. Business objectives are unknown, and everyone does not understand their responsibility - line of sight. 
  4. Business performance data is not shared throughout the organization. 
  5. Customer and business data are not part of leader-follower 1:1.
  6. People do not understand the impact of personal energy.
  7. Leaders do not have the ability to influence others or the awareness of the behavioral style of each employee.
  8. Leaders are not aware that emotional intelligence awareness and understanding are crucial.
  9. There is a misconception of the connection between actions and reactions.
  10. Connecting to build a strong relationship with internal and external customers is nonexistent.

What You Need to Know – The What
  1. Data must be collected in real time and shared with stakeholders who need to know this information.
  2. Customer data must be secure and not available to everyone.
  3. Business objectives must be known and everyone understands their role.
  4. Personal energy impacts the frequency and climate of situations and experiences.
  5. Each person has a dominant behavioral style (establisher (D), communicator (I), technician (S), or logical thinker (C).
  6. Employees must be trained and educated on their role in the company and the personal impacts on the bottom line.
  7. Your actions towards employees can be unintentional; however, they will never forget the way you made them feel.

What You Need to Do – The How
  1. Ensure the tool used to capture data can be provided in real time.
  2. Provide the correct information to employees who need to know and make sure the data is in a secure location.
  3. Ensure all staff understand the business objectives and personal responsibility.
  4. Hold frequent meetings to discuss business performance.
  5. Understand that effective communication requires active listening.
  6. Learn the communication style of each employee, such as DISC (dominant, influencer, steady, or compliant).
  7. Know your default leadership style but make it a point to be a situational leader.
  8. Make it a habit to ensure employees and customers feel valued .
  9. Be intentional on focusing your personal actions in a direction that your impact will provide strong connections with employees and customers.

TeamUP & THRIVE practices the team concept using the THRIVE model. The THRIVE model teaches business owners and leaders how to view business with the “heartfelt mindset”, which is deeper than the fixed and growth mindset. To thrive from the heart requires Thought, Heart feeling, Relationships, Intention, Vitality, and Enrichment. Heartfelt mindsets are actively engaged and involved in contribution and focused on internal and external THRIVING.

Shows
Previous: Episode D3.008 Individual Dashboards Provide Information on Performance
Next: Episode D3.010 Leadership Treats People as Individuals
 
Written by Dr. Tracie Hines Lashley
CEO, THE Leaders Innovative Growth Solutions LLC
WEBSITE: https://theligsllc.com
EMAIL: growme@theligsllc.com
eBOOKS: https://aceirt.co/ligsbooks
TeamUP RADIO: https://aceirt.co/TeamUPradio
IBGR PODCAST: https://aceirt.co/TeamUPpodcast

​
0 Comments



Leave a Reply.

    new choice for BUSINESS SEARCH

    ​All IBGR Shows Notes are available for download

    Authors

    - (NA) North American Radio Hosts
    ​- (AA) Australasian Radio Hosts
    - (SA) South Asian Radio Hosts
    - (PM) Prime Meridian Radio Hosts

    Archives

    February 2021
    January 2021
    December 2020
    November 2020
    October 2020
    September 2020
    August 2020
    July 2020
    June 2020
    May 2020
    April 2020
    March 2020

    Categories

    All
    Season 1 - A. Strategy
    Season 1 - B. Operations
    Season 1 - C. Sales
    Season 1 - D. People
    Season 1 - E. Ownership
    Season 1 - F. Coaching & Consulting
    Season 2 - A. Financial Results
    Season 2 - B. Operational Productivity
    Season 2 - C. Sales Effectiveness
    Season 2 - D. People Performance
    Season 2 - E. Owner As Executive
    Season 3 - C. Customers
    Season 3 - E. Executive
    Season 3 - F. Finances
    Season 3 - IBGR Specials
    Season 3 - O. Operations
    Season 3 - P. People
    Season 3 - Special Series
    Season 4 - Customers
    Season 4 - Executive
    Season 4 - Finance
    Season 4 IBGR Specials
    Season 4 - Market Domination
    Season 4 - Operations
    Season 4 - People
    Season 4 - SPECIAL SHOW
    SPECIAL EPISODE

    RSS Feed

Site powered by Weebly. Managed by Radio.co, Designed by gWORX Media
Photo used under Creative Commons from magerleagues
  • HOME
    • YOU >
      • Grow with Us
      • Themes
      • FAQ
    • US >
      • North American Partners >
        • North American Hosts
        • North American Directory
      • Australasia Partners >
        • Australasia Hosts
        • Australasia Directory
      • South Asia Partners >
        • South Asia Hosts
        • South Asia Directory
      • Prime Meridian Partners >
        • Prime Hosts
        • Prime Directory
      • Exec Team
    • LISTEN NOW >
      • OnAir TODAY
      • Show Notes
      • Podcasts
  • News
  • Blog
  • NETWORK
    • Sponsor Network
    • Special Preferences
    • Privacy
  • NOTES
  • Community
  • APP
  • SHOP