Episode E.031 Customer Empathy & Marketing Messages

Show Objectives
The continuation of how Communication & Connection tie in with universal empathy and how to market your message(s) for maximum impact.

Empathy and Marketing go hand in hand.
What makes people stick with you and Your Organization for the Long Haul? What causes them to rave about the experiences they have had or continue to have?

Up your communication. Just what the heck does “culture” and “initiative” really mean in today’s climate in preparation for tomorrow’s weather?

The Road to Earning Loyalty
Are You and the Team looking to become the Best Yet? Yes, even better than before. Adapting during these days of disruption and times of Crisis.

Loyalty Principles:
1. Empathy
2. Responsibility
3. Generosity

Loyalty Practices
1. Connect
2. Listen
3. Discover
4. Follow up
5. Share
6. Surprise

Loyalty Huddles (11) and their respective Agendas
Building a Story Brand and communication…They are both required.

-Defining Moments will define you for talent will never be
enough!