Episode E.011 Creating Production & Service Delivery Metrics

Measuring Processes - Making or Delivering
Scheduling (Build to Schedule)
There are three drivers or causes for being able to consistently Build to Schedule:

• Overall Project Scheduling – how accurate are you at scheduling people, equipment, raw materials AND creating customer expectations - what you delivered divided by what you planned over a period of time (weekly, monthly, etc.) - used to determine accuracy of longer forecasts; 
• Scheduling of Project Elements – because resources are finite, scheduling requires using the same people, equipment, materials at multiple locations within a confined time span, how well did you blend several project demands to maximize the use of resources - used to determine accuracy of shorter forecasts;
• Sequencing of Project Elements  – once you have made the schedule for sharing resources, it is a comparison between your scheduled mix of resources against

Efficiency (Use of Resources)
There are three drivers or causes of Efficiently Using Resources:

• Actual Processing Time – given this step in the project, how much time is available - used to determine the percentage of available time; 
• Shift Time – given this step in the project, how much time is scheduled - used to determine how the available time is used; 
• Finished Tasks  – given this step in the project, what was produced or achieved during that period - used to determine what is actually completed or accomplished in the given time.

Waste (First Time Thru)
There are three drivers or causes for being able to consistently eliminate Waste:

• Scrapped Materials – materials thrown away because it couldn’t be used or broken tools – used to measure effectiveness of material ordering, inventory storage, and preventive maintenance; 
• Returned Tasks – returned to the person who did the job because it was done wrong and not usable as is – used to measure first time quality;
• Tasks Redone  – tasks that must be immediately done over because it doesn’t work – used to measure first time quality.

Next Show: ​E.012 Creating People Metrics