A standard operating procedure (SOP) is a set of step-by-step instructions compiled by an organization to help workers carry out complex routine operations. SOPs aim to achieve efficiency, quality output and uniformity of performance, while reducing miscommunication and failure to comply with industry regulations.
Show Objectives - The Why
Many organizations have procedures written down and unfortunately confuse having procedures with SOPs. When your audience or employee only needs to know what to do in order to reach the desired outcome; then a process may be sufficient. The reasons for having an SOP, would be because you may also need to describe what needs to happen for an outcome. As such, in a SOP,, you would include more detailed steps and information such as who, when, and where..
Key Issues - Owner Perspective:
What You Need to Know - The What
What You Need to Do - The How
Written by Angela Hooper-Menifield
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