How Are You Treating Your Customers - Brandon Souba

Ep. 9 How Are You Treating Your Customers?

Show Objectives:
Have you ever received a bad review? Can you not take a vacation because no one can run your business without you there? Do you empower your staff to do the right thing no matter the cost?

​All of the answers to those questions lead back to customer service. In today's show we will look at culture and how it DRIVES your business’s customer service. If you want more positive word of mouth and raving online reviews, you need to not only create a culture everyone wants to be a part of, but live your culture every day and lead by example. 
  
Key Issues:

1. What is Customer Service
2. What makes great customer service 
3. Who are business that show the best example of customer service
4. What can kill your business culture
5. How can you improve your customer service over all in your business

What You Need to Know:

Exceptional customer service is the unconditional commitment to giving the highest level of product or service to every person, regardless of the circumstances.

8 Best Customer Service Companies:

1. Trader Joe’s
2. Rackspace
3. Ritz Carlton
4. Wistia
5. CVS Pharmacy
6. Buffer
7. Jet Blue
8. StudioPress

Culture Killers:

1. Hire for the wrong reasons
2. Focus on task and not purpose
3. Preach values you don’t live
4. Incentives the wrong activities
5. Not investing in your culture

How to Improve your Customer Service:

1. Don’t Sacrifice your Culture
2. Be Consistent
3. Create Policies that put customers first everyday
4. Hire empathetic problem solvers
5. Empower team members with training and tools
6. Give team members permission to be generous
7. Evolve

Shows
Previous: Running a Successful One to One 
Next: Special Guest Clint Pulver

Follow me on Facebook : https://www.facebook.com/brandon.souba.1
Connect on LinkedIn: https://www.linkedin.com/in/brandon-souba-50475717/

https://www.helpscout.com/helpu/exceptional-customer-service-companies/
https://tybennett.com/

​

P1.09.4NA