Implementing Candor - Teena Ogbugoh

TEENA OGBUGOH - BUSINESS PROCESSES & PEOPLE TALK WITH TEENA

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Introduction

Candor is defined as the state of being frank, open and sincere both in speech and in action. In business, this may seem impossible and rare giving the fact that many people don’t express themselves with frankness. Jack Welch, popular for his time of leadership and transformation of General Electric, once asserted that, “lack of candor in the business world blocks smart ideas, fast action, and good people contributing all the good stuff they have got.”

Increased transparency or the move toward establishing a culture of candor is an important first step for leader and business owners in making the shift on how information flows freely within and outward from an organization. Companies can't innovate, respond to changing needs, or function efficiently unless people have access to relevant, timely, and valid information within the organization.

Show Objectives – The Why
The focus of the show is to help business owners and leaders in organizations understand the importance of conversations in the business. How to have open communication and trustworthy conversations to ensure you are building trust in the business among employees and for your clients. It is important for leaders to encourage healthy conversations so that employees don’t hoard information or keep things to themselves that could help the organization grow.

Key Issues - Owner Perspective:

1. Business owners are subjective and fail to look at the big picture.
   
2. Business innovation and creativity within the company is stifled.
   
3. Mistrust and fear thrive in the company.
   
4. Employees with poor performance are warehoused and productivity declines.
   

What You Need to Know – The What

1. Candor gets more people in the conversation.
   
2. Having open and candid conversation generates speed in the business.
   
3. Candor cuts a lot of cost.
   
4. Earning trust takes time.
   
5. People are the most important asset in the company.
   

What You Need to Do – The How

1. Candor begins with the leader.
   
2. Reduce hierarchy in organizational structure.
   
3. Give and receive effective feedback.
   
4. Be trustworthy yourself.
   
5. Encourage employee frankness.
   
6. Build conflict resolution skills.
   
7. Explain reasons for actions.
   
8. Build transparency and vulnerability.
   
9. Forget job titles and have mutual respect.
   

 
 
Welcome to the world of entrepreneurship! Envision>>Empower>>Execute

• Previous: Episode 4 – Aligning Goals and Systems for Business Success – Checking Internal policies and processes so they don’t frustrate business goal achievement.
  
• Next: Episode 6 – Stakeholder Information System – Understanding what is happening inside the business with insights on who is responsible for what functions and tasks in the business. ​
  

Written by: Teena Ogbugoh
The Founder of Joan Lugards Consulting Services; Executive Director for The John Maxwell Team one of the leading and largest global leadership and personal growth organization in the world; and the convener of Growth Mindset Leader Hub, a mentoring leadership and mindset group.

Teena serves as committee chair of the Youth Development Directorate on the President Advisory of The John Maxwell Team.

Connect to learn more of what Teena does and how she can bring value to you, your team and your organization 
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