There is not allot of heavy lifting when building a scalable operation, this is one area that takes work. The payoff is enormous if you make the investment. BTW - you can't get there without building processes.
Today's show is mostly a review of previous sessions we have done on the subject. Use that as a measure of how critical this step in in the early stage of business growth.
Under Control means you determine how work flows and know the true costs of anything the company makes.
WHAT DO YOU NEED TO KNOW
Managers, Subject Matter Experts (SME), Front Line Employees.
The challenge is building on the past to create the future. The managers or immediate supervisors need to be involved to provide resources and ensure this process fits into the larger organization. SME's bring specific technical expertise to incorporate the latest improvements into the process. Front Line Employees provide a pragmatic filter and a set of hands to get it done. Additionally it builds commitment to the new process.
Manuals (equipment, software, etc.), Collaboration Software, Competitor Product & Service research, internal defect data, external defect data.
Resource materials are used to identify all of the “musts” of the new process. If the process is complicated and/or being built virtually – flow charting and/or relationship software (Visio, Mind Mapping, etc.) is essential. Product & Service research, if the selected process impacts either, is necessary to understand what is average and what is exceptional. Defect data, internal and external, is used to look for patterns and identify root causes of problems.
Time: 3-5 weeks
Market Research is the most expensive – hard costs. QFSD is the most technical – requires accurate information (research) and SME's familiar with the process. The major time issue is active participation from the front line to ensure buy in.
WHAT DO YOU NEED TO DO
"The World of Business at Your Fingertips"
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