PART III: CHANGE MANAGEMENT - STRENGTHENING YOUR CORE PLAN - THE BIG PICTURE - WILLIAM EASTMAN

As we do every week on Friday, in the Executive block, we pull together the week from the owners perspective. How do I (you) implement what was discussed this week?

EPISODE 57: Summary
Monday in the Finance Section we covered how to determine BE (break even) point in units, products & service lines, and hours. On Tuesday we covered the concept of LCP - Lowest Cost Producer to add the WHY behind value mapping. Wednesday we tackled making the core of our relationship with customers Data; how to create a data based process to understand the customer and their perception of us. Thursday will covered how to build Position Descriptions that provided clarity by being accurate, challenging, and fit the personnel assigned.

Today's show we put this into the perspective from last week - what is your plan to use the Burning Platform to make change in the company?

EPISODE 58: Planning Sessions
Determination of goals - action plans – time frames, determination of how performance will be tracked and feedback provided, determination and allocation of required resources, review system changes necessary to support the change, education/training scheduled, forum for sharing information and problem solving, determination of how success will be rewarded, determination of next series of targeted communications. (90% completed – focus of 5 the track planning process).

Topics:

• Agile
• SCRUMs
• Sprints

EPISODE 59: THE 3 SCRUMS & 4 SPRINTS, Your Role as the Executive
A SCRUM: it is a project management process that relies on incremental improvements and is based on 1 to 4 week sprints.

The Sprints are short-term, time boxed to accomplish a segment of work. The output of a Sprint provides the basis of the next Sprint; each is an incremental accomplishment to reach an end result.

​Topics:

1. SCRUM 1: Exploration - goal is to go from the Burning Platform to A Plan of Action
   1. Define: create user story - Vision for the new company
   2. Explore: identify all of the root causes / drivers for change
   3. Validate: test root cause / drivers to select highest probability solutions
   4. Iterate: test each solution to isolate the critical few
2. SCRUM 2: Testing - goal is to develop the right solution right.
   1. Explore: review the burndown list (Episode 60) and prioritize by sequence.
   2. Update - based on SCRUM 1 - i.e. improve Operations
   3. Validate - use it internally (1.0 or alpha version) to determine if (1) produces expected results, (2) how user friendly is consumption.
   4. Iterate - based on 1.0 test, upgrade the process or offer
3. SCRUM 3: Development - goal is generate new business
   1. Explore: prepare client test (2.0 or beta version), control the controllables
   2. Update: with install team, fix issues as it arises to meet results and use expectations.
   3. Validate: review the client results and compare against storyboard - adjust as necessary.
   4. Iterate: prepare the release offer (version 3.0)

EPISODE 60: Elements of The Plan, Your Role as the Executive
The Burndown List. The following is not really in an overall order, let me explain. If you are tackling just operations, this is the flow. However once you finish the SOP's, net next step might be in the people section to reorganize how employees are deployed.

​The order of how the Burndown List is burned down is part of the SCRUM and Sprint Process.

Topics:

1. Operations
   1. Value Map all Variable Cost Processes
   2. Value Map all Fixed Cost Processes
   3. Reduce cycle time and costs by a minimum of X%
   4. Create new/update SOP's to reflect current best practices
   5. Create new/update Position Descriptions
2. Customers
   1. Create/update data collection - formalize a data collection system
   2. Create a Report on the "State of the Relationship"
   3. Share with customers for feedback and a go-forward plan
   4. Incorporate improvement plans with Value Mapping and SOP's
   5. Share improvements with customers to include price reductions
3. People
   1. Based on new/updated Position Description, reorganize employees - fully engage and apply excess capacity to new roles
   2. Provide Business Acumen Training to all levels of the organization
   3. Provide Line of Sight to all employees - Company Goals & Objectives
   4. Create individual scorecards and manual scoring for all employees
   5. Create a variable compensation system for performance
4. Finance
   1. Chart changes to Revenue
   2. Chart changes to Margins
   3. Chart changes to Profits
   4. Chart changes to Retained Earnings

Next Show/Part IV: The Strengthening Our Core Plan - The Details

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