PART X: GAINING THE COMMITMENT EDGE TO CHANGE - BRING PEOPLE INSIDE - WILLIAM EASTMAN
Today we come to the end of the Change Management Process. We suggested making the change in 4 phases: Identifying what needs improvement from a Financial perspective, then moving over to how Operationally efficient is the business. Once we have our house in order internally, it is time to look at the Customer side of the business - revenue and holding our best accounts during the recession. Today we close with the fourth element - making it easier for People to do their best work.
Given parts II, III, IV, V, VI, VII, VIII, and IX, execute your plan for strengthening the company's core during a recession and setting it up for high growth in the next expansion.
EPISODE 185: Summary
Today we will finish how to manage the change from where the company is to where it must be to 'strengthen its core' during a recession and come out ready to win.
3 Weeks ago we discussed starting with the Financials for the first SCRUMS and Sprints. 2 weeks ago we covered SCRUMS and Sprints for Operations, and last week applying the Agile process to Customers.
This show focuses on the last element - People. We are accomplishing that at 2 levels: fixing their working conditions and gaining their commitment to make the company better.
EPISODE 186: Getting People Into the Game - Training
Like any intelligent attempt to make lasting change it starts with education and training. Teaching them the business so they understand two things: how the company makes money and what we need to do and get through the recession.
In reality you are creating mini-entrepreneurs to make better decisions on how the job is performed and their impact on the company's future.
EPISODE 187: Make It Easy To Perform - Process Improvements
This is the part the employee will like the most - making it easier to perform. As we discussed in show 8, the issue you are trying to solve is the removal of all obstacles that prevent people from performing to the best of their ability and training.
Value mapping the process, eliminating unnecessary steps and then documenting it with SOP's will make a huge difference. It will make it easier to perform well and use their expertise and experience to make it part of the company's DNA.
EPISODE 188: Earning a Share of the Upside - Variable Compensation
Now for the big payoff. When people realize their performance for meeting company goals and objectives is more than a pat on the back. It is about sharing in the upside and creating real skin in the game.
Next Part XI: Pulling the Plan Together
How to apply today's show to your business:
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