PSC.04 (THE POWER OF SELF COACHING) LEADERSHIP RULE #2: Unity of Command with DONNA KUNDE & WILLIAM EASTMAN

Ok, here we go with more military language but it fits; only the Catholic has a longer organizational track record. 

Unity of Command is nothing more than practicing 2 simple rules: (1) nobody has multiple bosses, and (2) everyone in the command structure speaks with one voice.

INTRODUCTION
This might seem to be odd in the civilian world but it is simple. The strength of any management team is clears lines of responsibilities, authority, and communications.

Having lived in matrixed organizations that are project based I know of the challenges of holding people accountable or being held accountable when I am answering to multiple people. Simple we are focused on smaller businesses in this series, this is a simple problem to solve.

The issue of speaking with one voice is more difficult and we will cover both during today's show.

OBJECTIVE

1. How do build an organization with clear lines of authority and responsibility?
2. How do I ensure the everyone in leadership and management positions support decisions when dealing with their people?

WHAT DO YOU NEED TO KNOW
Authority and Responsibility

• Organizational Chart
• Process Maps
• Position Descriptions
• Standard operating Procedures

Speak with One Voice

• ​Problem Solving & Decision Making Methods

WHAT YOU NEED TO DO​
Authority and Responsibility

1. Map Your Core Processes: the place to start to ensure you maximize all of the resources available is to map the core processes of the business. Starting with a functional or matrix design is inefficient and creates the problems you are trying to avoid. All work is based on a simple principle: start with the customer and work backwards to ensure you make / deliver what was sold in the most efficient manner possible.
2. Understand the Work Molecule: there is a hierarchy to how productive are your processes and how well your people perform.
   1. Work Processes
   2. Job Fit
   3. Team Environment
   4. Leadership
3. Build an Organizational Chart: once you have answered the two questions, now is the time to build an organizational chart that makes sense. Ensure that each individual has 1 boss they are responsible to. Avoid the trap as much as possible of organizing by function: Accounting, Operations, Sales etc. If you are satisficed with your process maps and addressing the work molecule - how to structure the business will be obvious.
4. Finish the Job with Standard Operating Procedures and Position Descriptions. Steps 1 - 4 will make this a simple administrative task.

Speak with One Voice

1. Problem Solving Methods
   1. Problem Solving or Fault Finding?
   2. Treating Root Cause or Symptoms?
   3. Collaborative or Isolated Analysis?
2. Decision Making Methods
   1. Exploring all the possibilities?
   2. Collaboratively selecting the best choice?
   3. Clarity on how the decision will be explained and executed?

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