PSC.07 (THE POWER OF SELF COACHING) mANAGEMENT RULE #1: BRINGING ORDER OUT OF CHAOS - DONNA KUNDE & WILLIAM EASTMAN

Today's show shifts from Leadership to Management. Our very simple definition of these two roles: leadership is about people and management is about things. In the 'What Do You Need to Know' section of the notes the difference is defined in greater detail.

We covered the 5 Rules of Leadership in the last five shows, today we start on the 5 Rules of Management. Collectively if executed on a daily basis it will raise your game as an executive.

INTRODUCTION
When I worked as a consultant in large and small businesses, one of the most significant understandings about what is right or wrong was watching the 'Discipline of Management'.

Everybody with any responsibility, even people just doing the work, have management responsibilities. All of this is driven by how the plant manager, department head, or owner plays the role. Show 7 in the series is the first of 5 Rules that make up the Discipline.

OBJECTIVE

1. Assess how you spend time managing and what behaviors do you engage in to ensure order is delivered out of the chaos of day-today business.

WHAT YOU NEED TO KNOW
A quick review on how we make the separation between leadership and management:

Leading: the process of guiding other individuals, teams, departments, or the entire organization.

• Supervision: the role requires the direct assignment of tasks for individuals, departments, or divisions. 
• Accountability: the role requires holding individuals or other leaders/managers accountable for their performance.
• Training: the role requires training individuals or groups to master skills required in their current job.
• Development: the role requires developing individuals for future skills and promotion.
• Communications: the role requires communicating information about the company, business objectives, current projects, and customer feedback by email, face-to-face conversations, or meetings.

Managing: the process of setting goals & objectives, responsible for planning, organizing, controlling, and monitoring activities to achieve results.

• Planning: does the role require any planning, includes individual work, group work, department, or the entire company; the process of thinking about and organizing the activities required to achieve a desired goal.
• Organizing: does the role require any organizing at any level; the process of structuring, integrating, co-coordinating task goals, and activities with resources to attain objectives..
• Controlling: the process of monitoring performance and taking action to ensure desired results are achieved.
• Coordinating: the process of organizing people or groups so they work together properly.
• Staffing: the process of hiring, positioning and handling HR issues in an organization

WHAT YOU NEED TO DO

1. Working from a Plan - isolate the One Thing that must happen that day with this group or individual.
2. Visual Self-Management - all critical metrics on daily performance is visible in the respective work area.
3. Daily and/or Shift Huddles - 3 questions:
   1. What are your work priorities today?
   2. What help / support do you need from whom?
   3. What obstacles need to be removed to execute on priorities?
4. MBWA - Management By Wandering Around
   1. Tours - schedule time in the work area walking around to get it's 'vibe' and answer questions as needed.
   2. Visits - unannounced and unpredictable to a particular person or work area to capture the actual situation, provide praise as appropriate.
   3. Observations - if your intuition tells you something is up, observe what is happening without being noticed.

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