PSC.08 (THE POWER OF SELF COACHING) MANAGEMENT RULE #2: REMOVE OBSTACLES - DONNA KUNDE & WILLIAM EASTMAN

Today's show picks up where we left off in Show 7 - Management Rule #1 -Bring Order Out of Chaos. Our focus is on the immediate - how do I identify obstacles to performance & production and solve them now.

INTRODUCTION
When you think about the term management from the traditional definition of:

• Planning
• Organizing
• Scheduling
• Controlling

...​our focus today is on the last 2 - Scheduling & Controlling.

OBJECTIVE

1. When using the management tools of Huddles and MBWA (Management By Wandering Around), how to gain a quick understanding of a problem and deal with it quickly?

WHAT YOU NEED TO KNOW
Three Major Reasons work is not be completed on budget (time, quantity, quality, costs)

• They can't do it (ability)
• They don't want to do it (willingness)
• They are being prevented from doing it because of something out of their control

The Approach

• Be approachable
• Ask the right questions
• Assume everyone wants to excel and provide the training and supervision needed to make it happen
• Know your resources, capabilities, goals and objectives
• Inspect for accuracy
• What doesn't get inspected doesn't get done
• Know what "right" looks like

WHAT YOU NEED TO DO
Employee Questions

1. Is there anything preventing you from achieving the (task) on time and at standard?
2. When did you first encounter it?
3. Has it happened before?
4. What did we do last time that didn't solve the problem?
5. Why do you think it didn't work?
6. How would you solve it?

Manager Actions

1. If the situation requires immediate action, what work around to do you recommend?
2. In the meantime, what are the potential causes of the problem:
   1. The Person - ability or willingness?
   2. The Process - is there something flawed in how they are doing the job?
   3. The Equipment - is there something wrong with the equipment / tools being used on this task?
   4. The Resources - is there something defective in the materials they are using to complete the task?
   5. The Management - is there something wrong with how we are managing the workflow or the people?
      1. Workload - Scheduling
      2. Information - Controlling

​"The World Of Business At Your Finger Tips"

1. ​Join our Facebook Group
2. Join our LinkedIn Group
3. Download the mobile APP

If you have any questions or comments related to Show 8, please it to the Comments Section below. We respond within 24 hours.