PSC.09 & PSC.10 (POWER OF SELF COACHING) MANAGEMENT RULE #3 & 4: PROBLEM SOLVING & DECISIONS MAKING - DONNA KUNDE & WILLIAM EASTMAN

This sounds like a boring topic, but trust us it is not. In fact make some of the decisions we cover today will have a significant impact on business performance.

The topic - selecting and using a common problem solving and decision making model throughout the company.

INTRODUCTION
If your goal is to create an organization that operates independently of your continuous involvement in every aspect of the business - you're in the right place.

By selecting which models fit the business and you are comfortable with, the end result is creating a model for how people need to think. Take special notice of the term HOW, not WHAT. If everybody approaches a problem first then deciding on a solution like you, is not appropriate to trust their decisions?

OBJECTIVE

1. How do I select the right approach to problem solving and decision making and then make it how the business improves?

WHAT YOU NEED TO KNOW
Options - There are too many options! Below is the list of a few we use:

• Problem Solving (Root Cause Analysis)
  • 5 Why's
  • Event Analysis
  • Cause & Effect Diagram
• Decision Making 
  • Plan>Do>Check>Act (PDCA)
  • Define>Generate>Evaluate>Implement (ASQ)
  • Analytical - FEMA

How Important is Culture for Problem Solving & Decision Making?

• What happens to the messenger of bad news?
• What travels faster to you - good or bad news?
• Are there any undiscussables in your business - things that are real that nobody can bring up?
• What Level of Inference does your business operate at?
  • Top (Worse): just act (Reacting)
  • Beliefs - your value judgments
  • Conclusions - the answer you want to be true
  • Assumptions - writing the story to fit your opinion
  • Selected Reality - ignoring part of the story
  • Interpreted Reality - finding reasons instead of investigating
  • Bottom (Best): Reality & Facts

WHAT YOU NEED TO DO
Building A Common Approach

1. Select Your Methods & Tools 
   1. Cause & Effect Diagram
   2. ASQ
2. Cause & Effect Diagram (Nominal Group Process)
   1. Brainstorm all of the Potential Causes
   2. Cluster like Potential Causes
   3. Categorize into the 5 M's
      1. Manpower
      2. Methods
      3. Machines
      4. Materials
      5. Management
   4. Score the Impact of Each Cause
      1. 5 - Highest Probability
      2. 3 - Not Sure
      3. 1 - Lowest Probability
   5. Finalize Selection
3. ASQ
   1. Define The Problem Using Root Cause
   2. Generate Alternatives (Nominal Group Process)
      1. Brainstorm all of the Potential Solutions
      2. Cluster like Potential Solutions
   3. Evaluate & Select Highest Probability Solution ​(Nominal Group Process)
      1. 5 - Highest Probability
      2. 3 - Not Sure
      3. 1 - Lowest Probability
   4. Implement & Evaluate

How Important is Culture for Problem Solving & Decision Making?

1. Stop and Don't React
2. Before you start, your impulse to Act is where on the Ladder of Inference?
3. If you are not at least Interpreted Reality, work your way back down the ladder to Reality & Facts
4. ​If you are at Assumptions or above - start over
5. Test Out what you know or believe you know - start with what assumptions where made before starting the process of Problem Solving or Decision Making - test it before starting

"The World Of Business At Your Finger Tips"

1. ​Join our Facebook Group
2. Join our LinkedIn Group
3. Download the mobile APP

If you have any questions or comments related to this Show, please use the Comments Section below. We respond within 24 hours.