Quality Is Everything - Ally Nitschke

Ally Nitschke - "Overwhelm to Owning It"

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Introduction
This week on Overwhelmed to Owning it we’re talking about The standard that you walk past is the standard that you accept.  

Show Objectives - The Why

Any leader in business understands the importance of an Standard operating procedure (SOP). When it come to leadership we need to take that people focus on the setting the standard of performance and culture. Essentially what is okay, and what’s not okay. 

Key Issues - Owner Perspective:

1. Letting standards slip
2. The importance of actually KNOWING your own standards

What You Need to Know - The What
What are the standards you will not walk past
The path of least resistance
Confrontation when having to address standards

What You Need to Do - The How

1. How to define standards
2. Service standards
3. Customer standards
4. Staff and culture standards

Shows
Previous:Episode P4.09.3 Leaning into discomfort
Next:Episode P4.11.3 Your most valuable asset
 

Written by Ally Nitschke
Leadership coach and courageous Conversations Specialist, Founder of Made For More and host of the Made For More podcast. 

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