Reverse engineering your business operating system - RJ Lewis

RJ Lewis – Planning Out Loud Show

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The Objectives + Opportunities + Challenges Presented.
Continuing our series on building the right infrastructure to systematize your business, we're going to talk about your operational development needs, capability, and capacity.
What's the best way to begin any plan?

Start with the end in mind.
If you've been listening to this show for any length of time, you've heard us wax poetically or at least competently about mapping out your processes.

BUT!

Today we're going to take a look at that from a different starting point than benchmarking or minimum viable productized service - your BEST starting point.

Rather than fall into the trap of thinking and planning for one-size-fits-all procedures, set yourself and your team up for success by putting a priority on designing procedures that intersect your business needs with your strengths + talents.

By the end of our time together you will have the tools to reverse engineer a system that's a good fit for YOU, specifically.

🎙 Listen → Apply → Engage

Check.
Starting with your business model itself, often emerging CEOs are led astray by the temptation to just use what's popular - especially when it comes to software. We've discussed benchmarking here on the Planning Out Loud Show and developing your business based on industry standards is a valid means of achieving viability quickly, but can often lead to fraggravation and confuzzlement because of inadequate adaptation and execution, and failure to iterate quickly.

Enhance your understanding of the duties required to execute your business plans. What areas don't suit you as well or are not covered by your current capacity?

Think.
Strategize solutions that empower you to rely more heavily on your strengths + talents. Our core goal is to develop people and assets that will empower your company. Review and iterate with the understanding that you can work within your comfort zone at any level and create sustainable profit.

Technobalance is the Venn diagram of need, capability, and capacity that begs some core questions about your people, platforms, and processes.

Act.
Clearly define the business needs by priority and role throughout the phases of your customer life cycle.

• AS IS Operations:
  • What processes are in place for acquisition, fulfillment, and retention?
    • What tools do you use within those processes?
• TO BE Operations:
  • What processes need to be put in place for acquisition, fulfillment, and retention?
    • What tools do you use within those processes?
• What are your [people's] strengths?
• What business roles are covered?

Based on these reactions, what features sit at the heart of YOUR diagram?

Resources.

1. IBGR Agilean Operations
2. Design your own predictable profit plan - Part 1
3. Benchmarking Comparable Product or Service Platforms

Shows.
← Previous show: Episode 6. Building a business with no-code applications

🔗 [Listen to the podcast](<https://pod.co/planning-out-loud-with-rj-lewis/building-a-business-with-no-code-application>) | Read the show notes

• We round out this series on strategies for systematizing your business by exploring how fairly robust – and surprisingly easy to use – technology can be used to bolster your sexy backend ops.

Next show → : Episode 8: Make it easy to get paid

• Listen in next week, because we're going to kick off our series on critical ERM (entrepreneur resources management) options with an in-depth review on payment systems that will empower (literally) your business model.

Written by Rahgna J. Lewis
An Army wife and mother of 3 living in the Richmond area of Virginia, USA, RJ is a digital experience strategist.

RJ Lewis Digital is a consultancy that is helping CEOs like you simplify and streamline their business operating system strategy by peeking at the digital systems you use to deliver your programs, communicate with teams, organize workflow, onboard staff and convert lurkers to clients. This agency's specialty is to  ALIGN ALL THESE SYSTEMS so you and your company can flourish.

Videos and social media posts are all fun and sexy, but WHAT'S HAPPENING BEHIND THE SCENES IS GONNA MAKE (or break) your company BANK.

Visit justrjlewis.com to learn more about designing a business operating system strategy – an audience-focused digital ecosystem for your business.

Instagram: @talk2rj | Facebook: @RJLewisDigital | LinkedIn: @talk2rj

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