S11 E41-44 “YOUR PITCH, PART 2” ON (THE SMART AND SAVVY EXIT) TIPS AND TALES OF BUSINESS SUCCESS WITH ELLEN MCILHENNY

This week we are going to again talk about some different things you can do as a business owner to improve how your business works. You will want to listen to the next four episodes because …

Show Your Customers They Can Rely on You

So Important. 

S11 E41-  “Show Your Customers They Can Rely on You”

1. The importance of toner.
2. The Lifeblood of your business
3. Knowing you are always there for them
4. Go above and beyond

BIO: Ellen McIlhenny - Owner; CFO Plus Services - a fractional CFO and Bookkeeping firm specializing in bringing the services of an experienced CFO to small businesses.

 She graduated with an accounting degree from Virginia Tech and spent more than twenty years as a CFO or controller in mid-sized and large privately held businesses.

In addition to The Smart and Savvy Exit on the IBGR.network she hosts a weekly podcast called The Scaling for Business Growth Podcast.

Connect on LinkedIn

Give us a call at 804-301-6312; or email at ellen@cfoplusservices.com. We will help you increase your cash flow.

TAGS: customer trust, communication with customers, small business tips.

Go Global with Video Conferencing...Expanding your footprint.
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S11 E42- ”Go Global with Video Conferencing”

1. Training isn’t what it used to be.
2. Technology has changed the way we do business.
3. A great way to scale your business. 
4. Know the platforms and equipment.

BIO: Ellen McIlhenny - Owner; CFO Plus Services - a fractional CFO and Bookkeeping firm specializing in bringing the services of an experienced CFO to small businesses.

She graduated with an accounting degree from Virginia Tech and spent more than twenty years as a CFO or controller in mid-sized and large privately held businesses.

She is the author of the book "The Big Turnaround - How bad management nearly destroyed an exceptional company",  a business novel dealing with common problems business owners face on a daily basis.  

In addition to The Smart and Savvy Exit on the IBGR.network she hosts a weekly podcast called The Scaling for Business Growth Podcast.

Give us a call at 804-301-6312; or email at ellen@cfoplusservices.com. We will help you learn to know your numbers.

Connect on LinkedIn

TAGS: video conferencing for small business, technology and small business, going global

Tell Your Bad Customers….. You’re Fired!


S11 E43- “Tell Your Bad Customers..You’re Fired!”

1. When you run out of people to deal with them, that’s a clue.
2. Some customers cannot be happy with your service.
3. Your employees deserve better.
4. Break the tie professionally. 

BIO: Ellen McIlhenny - Owner; CFO Plus Services - a fractional CFO and Bookkeeping firm specializing in bringing the services of an experienced CFO to small businesses.

She graduated with an accounting degree from Virginia Tech and spent more than twenty years as a CFO or controller in mid-sized and large privately held businesses.

She is the author of the book "The Big Turnaround - How bad management nearly destroyed an exceptional company",  a business novel dealing with common problems business owners face on a daily basis.  

In addition to The Smart and Savvy Exit on the IBGR.network she hosts a weekly podcast called The Scaling for Business Growth Podcast.

Connect on LinkedIn

Give us a call at 804-301-6312; or email at ellen@cfoplusservices.com.

TAGS: customer service, difficult customers, small business tips

Ask Your Customers and Vendors...How are we doing?

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S11 E44- “Ask Your Customers and Vendors What They Think of You”

1. Keep those surveys simple.
2. Implementing an objective feedback method.
3. Feedback leads to improvements.
4. Surveys, interviews, etc.. 

BIO: Ellen McIlhenny - Owner; CFO Plus Services - a fractional CFO and Bookkeeping firm specializing in bringing the services of an experienced CFO to small businesses.

She graduated with an accounting degree from Virginia Tech and spent more than twenty years as a CFO or controller in mid-sized and large privately held businesses.

She is the author of the book "The Big Turnaround - How bad management nearly destroyed an exceptional company",  a business novel dealing with common problems business owners face on a daily basis.  

In addition to The Smart and Savvy Exit on the IBGR.network she hosts a weekly podcast called The Scaling for Business Growth Podcast

Connect on LinkedIn

​Give us a call at 804-301-6312; or email at ellen@cfoplusservices.com. 

TAGS: customer feedback, simple surveys for customers, competitive advantage.