Ep. 6 Improving Your Client’s Experience with Guest Kristy Griffin
We have talked about how you are treating your customers but Kristy is ready to take you to the next level. Being a business owner herself and a networking professional there is no one better to come on the show to challenge us and help us grow! Sit back and be ready to take notes as Kristy shares her knowledge on client retention.
What you need to know:
Know your clients problems better than they do:
Be authentic and genuine when you speak to your clients:
Give your client quick wins:
Show your clients what life would be like with and without you:
Take the time to respond to people who reach out to you:
*This information is inspired by the book Superfans by Pat Flynn.
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