S6 E8 Identify and Fix Mismatched People and Processes Early- Lisa Askwith- Engaging Your People for Success
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People are the powerhouse behind everything, they are an intrinsic part of your business, and your everyday life. If you can't engage and work with them in a mutually beneficial style then everything suffers.
I passionately believe in not only ensuring your people are engaged, but in putting people at the centre of the work equation. Whilst the business, or product, or service, is still vitally important, it is the people that will ultimately make or break your company's success. If you have people or processes in your business that are a mismatch, it means your business cannot meet its full potential. If left unchecked the business and the culture can be badly impacted, as people tend to embed themselves and develop a poor culture around them to keep them safe in their roles. This is often a hidden area in any business, yet it can cause so much damage and needs to be prevented from happening, or fixed quickly if already well established.
I will take you through the steps for giving you many different ways in which you can structure your business to make sure that you can avoid hiring mismatches, and if you do, or already have them, allow you to remove them as quickly as possible.
Throughout my career, I have helped many businesses in this area. Sadly it is a common issue that can have massive negative impacts on both the culture and people, as well as the finances. However, there are several robust steps that you can put in place to prevent this, and ultimately eliminate it from your business. You can have great processes and great products, but the execution of your business plan is dependent on the people in your organization. The growth of your company is dependent on the people within your organization, and the underlying processes which support them. So this is a key area that really needs your focus and attention to ensure it is working for you.
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If your hiring decisions have been 100% correct, then you are in rare territory. Most organizations experience some type of “people” issue at some point in their hiring processes. The new hire, for whatever reason, is not the person for the job or the organization. Sometimes this is easily resolved with training but what happens when it festers and nothing is done? What you do when you realize that there is a mismatch between the employee and the business, is critical for everyone's success. There are steps you can put in place to prevent this from happening in the future, and to manage it if it is already happening in your business. Regardless of the situation that you find yourself in, you want to have a system, and processes in place that allow for quick decisions, and successful resolutions.
A business mismatch is not just people and beliefs, it can also be processes and implementation. Both are key parts of what can make or break your business. Never forget to look deeper and examine the processes in your business, are they really as effective as they used to be, or has time and technology also made them a mismatch in your business? HINT- If you have been using the same process for over 5 years, you are missing an opportunity in your business to re-examine and change it to suit your current needs.
Don't forget this key area, as it can be a major part of your cost improvement plan. Often old processes are more costly than you realise. It's easy to investigate them and the results can be amazing!!!
Key Issues to review- People and Recruitment Focus
People mismatches and how to avoid them
There is a huge range of areas around people that need a robust and clear plan, documentation, and support, to ensure you can identify and remove any mismatches as soon as possible. After years in business I can confidently say that it is much better to act sooner on this key issue, rather than later.
What You Need to Do
It's not just a great recruitment plan that helps you be able to prevent, or quickly recognise a mismatch in your business. There are 2 other critical steps you must be in control of, and have a robust structure around- On Boarding and Probation.
This can be your saving grace, and should be used if the employee is not meeting the standards required
Mismatches can thrive in a business if not checked regularly. Don't make this mistake in your business, make sure you have clear communication protocols and reporting set up from day 1. It simply makes everything else easier, and allows your business to thrive rather than stagnate.
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Written by Lisa Askwith
Director of ApexBRS | ApexBRS, Regional Director of See Global Media, Chair of EGN Singapore, and Associate Professor Cambridge Corporate University | At the Age of Change, providing the HR component of the Global Executive MBA and BBA. Lisa has worked for some of the largest companies in the world and successfully led restructures and change management programs in order to improve the bottom line through engaging the people for success, while developing exceptional leaders who can make a positive impact on Culture and long term business sustainability.
You can connect with Lisa on any of her platforms
LinkedIn Lisa Askwith - Director - Apex BRS
To Book a free 45 Minute Discovery call- https://calendly.com/lisa-apexbrs/45min
To Book a 1 hour Consultation call- https://calendly.com/lisa-apexbrs/consultation-call
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