Sarita Johan - "Build Your Core"
IBGR.Network - PROFIT Radio. Everything a business owner needs to start, grow or exit a business. Grow With Us.
Self-awareness is the new smart. As business owners, managers and leaders your focus is now on accelerating your business with and through your people whilst delivering the best experience for your clients. Why are you in Business? To create and retain clients that want to buy your product or service. Your and you're people's attitude and behavior has a ripple effect throughout everything you do. In the competitive landscape of business your customers are looking for more than a service or product, they want to feel understood and cared for.
You as the business owner help identify and satisfy your clients needs, solve their problems and for this you and your team need to understand the impact of energy and attitude. How do your internal and external clients feel about dealing with your business, how do you make them feel? I love this saying by Maya Angelou “I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.”
Show Objectives - The Why
The objective for this week's show is to discuss the importance of your people understanding the client journey and the impact they have. Your team’s understanding of how their roles impact the client journey is critical.
It is interesting how people in many organisations do not fully understand the impact they have. It comes back to what, when and how we share feedback and results throughout the organisation from the top down. What people don’t know they don’t know. It is your job to ensure you set the baseline of expectation.
In the last 8 shows we have focussed on the building blocks from values, to clear expectations, to measuring your peoples performance.
The key to successful individual excellence lies in the combination of both skills and mindset. Adding people to your team is important and it is your responsibility to set people up for success. Join our community, check out our version of a Chamber of Commerce.
Join Up and gain access to our Hosts and access our library of best practices.
What You Need to Know - The What
What You Need to Do
Wishing you a fabulous end to your business week.
Written by Sarita Johan
We are approaching the end of 2020, it is a perfect time to slow down to speed up.
If you are committed to hit the ground running in 2021 and your aim is to get your team thriving I am offering my free Business Health check on-line tool. Book in your time here
If you have any questions or would like more info on how to unlock your inner genius You can connect with Sarita on any of her social platforms or via e-mail.
Website Email Linkedin Instagram
Previous: Built your Core, Episode 8 The power in knowing
Next: Episode 10 The richness in diversity
new choice for BUSINESS SEARCH
All IBGR Shows Notes are available for download