Share Expectations of Work Standards - Teena Ogbugoh

Teena Ogbugoh - "Business Process & People Talk with Teena"

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Introduction
Expectation is the belief that something will occur. It can be found all around us. Organizations and individuals all have expectations. What happens when businesses and organizations fail to provide explicit expectations of work standards to employees? How do you set expectations that are relevant to work so employees can be fully responsible and engaged? This show will explore the answers to these questions and will also highlight why you as a business owner need to share expectations of work standards especially in small businesses scenarios. 

The discussion on the show will focus on the importance of setting expectations and also sharing it to employees for implementation in the business. 

Business Processes & People Talk Show with Teena thrives on the concept that people matter and without people in your business, you will not have a business! It teaches business owners and leaders to empower people with the right resources and information to help them thrive and excel, because when people in your business excel, your business will succeed.

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Show Objectives
The objective of today’s show is to highlight the importance of sharing work expectations with employees by employers and business owners. This helps to communicate the intention of business owners to employees. The show buttresses the need for employers to share documented information available on how to perform each task and function. 

Key Issues:
The show objective for today is to ensure expectations of work standards are shared with employees and are clearly communicated. All work standards should link business objectives to core processes and form the basis for performance. The focus will be to show you how to set expectations that are realistic and achievable so employees do not just meet them but exceed expectations.

1. What are expectations?
2. What does it mean to share expectations of work standards?
3. What are some ways to set expectations of work standards?

Key Issues:

1. Poor or non-existent communication between business owners and employees
2. Employees do not know what is expected of them from managers/owners
3. Teams lack clarity of goals
4. Expectations are not tied to performance reviews.

What You Need to Know

1. Business owners need clarity on expectations.
2. Employees will not have a buy-in where information is abstract.
3. Ambiguity of expectations impede employees’ performance and ability to thrive.
4. Non-involvement of employees in the process of developing expectations of work standard can impede workflow.
5. Failure to share expectations can lead to failure in goals.

​What You Need to Do

1. Get expectations right and make them clear
2. Decide where you need to set expectations
3. Let expectations be realistic and achievable
4. Write down and explain expectations
5. Train managers and employees on work standards
6. Gain agreement and commitment
7. Communicate consequences for non-conformance
8. Review expectations

Previous Show: P3.05.3 Information Necessary to Perform is Readily Available
Next Show: P3.07.3 Position is Linked to Business Goals and Objectives

​Written by: Teena Ogbugoh

WEBSITE: https://joanlugardsconsulting.com
LINKEDIN: https://www.linkedin.com/in/teenaogbugoh
EMAIL: info@joanlugardsconsulting.com
EVOLVE RADIO: http://bit.ly/EvolveBeYou

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P2.06.3PM