SHOW & CHAPTER 43: ENGAGING CUSTOMERS FOR CO-DEVELOPMENT PROJECTS - WILLIAM EASTMAN

Bring the customer inside your product / service development process to ensure you are building something they will buy. The product or service of the process is obviously the objective, but there is more. Usually this is the first time that you and the customer have really worked collaboratively and it presents an excellent opportunity to upgrade the relationship, to take it to another level.

Today's show is all about process.

Show Objective


EPISODE 209: Summary
Today's show is really a summation of everything we have discussed not only every Wednesday, but on Monday in Finance and Tuesday in Operations. There is no way we can summarize everything, so we won't try.

Topics:

• Storyboarding the Product / Service
• What and How is the Group Going to Achieve It
• Who is Going to Do What When

EPISODE 210: Team Chartering Part 1 - Storyboarding the Why
This section gets at the heart of the Agile process - how will users use it and what results will they receive? You start with the customer telling the macro story. The easiest method is to tell the story in order, by each step in the process or each person. Once the entire story is told, then take each step or person and drill down - what is the chapter story?

Topics:

• Creating the entire Epic User Story - what does perfect look like?
• Breakdown the Story into Chapters - by User
• Pull out the key characteristics from each story - Results & UX

EPISODE 211: Team Chartering Part 2 - What & How
This is TeamBuilding 101 with an Agile twist. The creation of an effective group and building it into a team is an established process. 

Topics:

• How will this group support making the story real?
  • Make decisions
  • Deal with conflict
• What are the top results this group must accomplish to make the story real?
  • their list from the story
  • your list from alpha testing
• How the iterative process works
  • backlog list

EPISODE 212: Team Chartering Part 3 - Who & When
The most important question here is do you assign roles or allow people to select? I don't have an answer except if you use some form of personality testing, then use it to at least assign roles in the first iterations.

Topics:

• Personality assessment - yes or no?
• List the roles
  • Subject Matter Experts (SME) - specific expertise
  • Financial Analyst - business impact
  • Interim Manager - tracking the iterations
  • Solution Owner - represent the solution owner
  • Devils Advocate - forces the group to think through decisions before action
  • ​Conflict Manager

Next Show/Chapter 47: Testing the Beta

How to apply today's show to your business:

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