SHOW & CHAPTER 8: STANDARD OPERATING PROCEDURES - WILLIAM EASTMAN

The smartest method of defining roles, creating expectations, and providing initial training is the creation of standard operating procedures. Each step in a process requires sub-steps, documentation, tools or equipment needed, preventive maintenance, and specifies everything in 1 location for reference. The process for building SOPs will be covered in other shows. The goal today is to emphasize its importance in placing the right people in the right roles with the highest probability of success. 

Show Objective
Given the best practices for building LCP (Lowest Cost Producer) processes and designing work, you will be able to build SOP's (Standard Operating Procedures) that will enable discretionary performance.

EPISODE 33: Summary
What is a SOP? It is a set of steps and substeps based upon the best practices possible now that provides to the user all the information they need to complete assigned tasks. It includes tools, equipment, and documentation required to perform; It is used to document best practices, helps in achieving Lowest-Cost Producer status, and as a training tool. 

Once you have assembled the SOPs, it is used as a reference for creating Position Descriptions. Each step, sub-step, and task has a designated position that handles that unit of work. That information is transferred to the corresponding Position Description. The most important result is a more accurate Position Description because it is based on a process, not a function.

EPISODE 34: The Work Molecule
The following is one of the most improtasnt models we share. It is based on the experience of getting the right people in the job. That is driven by what are the process requirements to achieve LCP. In order to write an accurate SOP for how tasks are to completed, the process needs to be mapped and made as efficient and effective as possible. That leads to creating an accurate Position Description and serves as the basis for hiring, promotion, and compensation.

Topics:

1. Process or Value Mapping - All positions are based on process requirements
2. Job Fit - given the demands of the job, who has the right mix of knowledge, experience, skills, and personalty for the position?
3. Team Work - based on the Process Map and Job requirements - what type and how much collaboration is required.
4. Supervision (Leadership) - given process demands, job requirements, and type of temwork required, does immediate supervision have the skill set to lead
5. Company Culture - how well does the company's culture match what is required to achieve discretionary performance.

EPISODE 35: Work Requirements & Job Fit
We are going to introduce several new topics today, some are for this show and others are concepts and methods we will use later in the series.

The following are the components of any effective SOP.

Topics:

1. Visual Process Map
   1. Task Identity
   2. Task Significance
   3. Responsibility
   4. Authroity
2. Written Components of a SOP
   1. Purpose: in general terms, what is the goal of this SOP.
   2. Scope: in general terms, what functions or parts of the business does this SOP cover includes Position Descriptions.
   3. Prequisites: list of other SOP’s this is built on.
   4. Equipment & Materials: list of equipment and materials that are part of this SOP.
   5. Procudure: a list of all the steps covered by this SOP
   6. Steps: how is the procedure performed
   7. Role: Owner, Manager, Worker
   8. Documents: supportive information required to perform the steps
3. ​Position Description
   1. ​Role
   2. Knowledge, Skills, Experience, Certifications
   3. Work Attributes
   4. Work Processes
   5. Compnay, Department, Individual Goals and Objectives

EPISODE 36: Creating Basic Process Metrics
The same is true here as in Episode 35, we are introducing concenpts and metods for later use in the series on HR.

Topics:

1. Individual and/or TeamPerformance
   1. Dock-To-Dock: time frame of beginning to end
   2. TaKT Time: match between schedule and acutal completion
   3. WIPI: work in progress inventory or how long between steps is a job waiting

Next Show/Chapter 12: Position Descriptions

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