Standard Operating Procedures are Available for all Processes - Teena Ogbugoh

​Teena Ogbugoh - "Business Processes & People Talk with Teena"

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Introduction

As you position your business to thrive, it is important that you have certain guidelines and written documents that help employee access and locate how things are done in the business. These will serve as a procedure for how things are done within the operations of the business. One of such documentations is standard operating procedure, a way of doing things in your business, and it can also be referred to as a blueprint for your company’s operations. 

They are simply a set of step-by-step instructions compiled by a business to help workers carry out complex routine operations. It is the written document in a company that gives details of how to go about a specific task. Every business has specified standard operating procedures for different processes to ensure compliance with laws and regulations, give guidance for decision-making, and streamline internal processes. It also helps for uniformity and simplicity for day-to day running with clarity.

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Show Objectives

The objective of today’s show is to ensure that the right and appropriate standard operating procedures are employed for processes within the business. This show will discuss the need and its importance on how to write SOP for your business. Every business has specified standard operating procedures for different processes to ensure compliance.

Key Issues:
Owner/Manager Perspective: 

1. Standard operating procedures (SOPs) are time-wasting and cumbersome.
2. Standard operating procedures are rigid and inflexible.
3. Inadequate SOPs are written and this may hamper productivity for the business. 
4. Standard operating procedures are obsolete and are not updated. 
5. SOPs are a set of monotonous documents that do not outline roles and responsibilities.
6. SOPs do not contain consistent information for processes.

What You Need to Do

1. Define needs, scope and format for SOP
2. Write and test SOPs
3. Have a non-bias standard operating procedure that meets the industry standard of the business
4. Identify audience for SOP
5. Train employees on the how and why of having a standard operating procedure for processes within the business
6. Ensure the standard operating procedure is written to align with the policies and procedures of the organization.
7. Involve employees in writing of SOPs
8. Organize the SOPs to be clear for every job function with specific details of responsibility. 
9. Review SOPs annually

Previous Show: P3.03.3 Position Descriptions are Linked to Processes 
Next Show: P3.05.3 Information Necessary to Perform is Readily Available

​Written by: Teena Ogbugoh

WEBSITE: https://joanlugardsconsulting.com
LINKEDIN: https://www.linkedin.com/in/teenaogbugoh
EMAIL: info@joanlugardsconsulting.com
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P3.04.3PM