The Battlefield is the Customer’s Mind - Understanding the Customer’s Perspective - Ravin S. Papiah

SALES MASTERY WITH RAVIN PAPIAH
Season 4 – Episode 6
24th February 2021

Show  – The Battlefield is the Customer’s Mind
Theme – You are fighting a Battle
Talking Points – Understanding the Customer’s Perspective

Welcome to the Sixth show of Season 4 Sales Mastery with….Ravin Papiah!

Introduction
The Customer is King! How many times have you not heard that phrase? Almost everyday in the sales world, right?

Well, there is no denying that this is a FACT! But I will go further and say, the Customer is your paycheck – No Customer – No Paycheck – No life! It’s that SIMPLE!

In today’s show, I will walk you along the path to understand the customer’s perspective. In every sales presentation, you are fighting a battle – and the battlefield is the Customer’s Mind! Are you being able to ENTER the Customer’s Mind and ‘seeing’ what he/she is thinking?

What is your Role as A Salesperson?

SEGMENT 1 – Establish Rapport FIRST!

1. What do you do to establish rapport?
2. Establishing rapport:
   1. On the phone
   2. At the prospect’s office
   3. At your place of business
3. 13 Ways to make the prospect confident to buy

SEGMENT TWO – When and Where to Establish Buyer Confidence

1. In a Networking Situation
2. On the Phone
3. On a Cold Call
4. During a Presentation
5. On a Follow-Up Call
6. Sales words and phrases to AVOID!

SEGMENT THREE – Physically involving the Prospect = More Sales

1. How involved is your prospect?
2. Involve your customer 
   1. In the presentation set-up
   2. In the product demo
   3. While explaining a service
   4. With ideas and questions
3. Slide Show – Be a Professional 

SEGMENT FOUR – The 20 signs the Prospect/Customer is Ready To Buy – are you paying attention?

CONTACT DETAILS :

Name of Host : Ravin Souvendra Papiah
E-mail : plcjmleadership@gmail.com

1. Websites :  https://plcleadership.com
2. Websites : http://www.johncmaxwellgroup.com/ravinsouvendrapapiah/

Facebook Groups:

1. Life Defining Leadership: https://www.facebook.com/groups/542566133066245
2. The Mighty Public Speaker: https://www.facebook.com/groups/3350098431711678
3. Network Marketing Inspired: https://www.facebook.com/groups/369570674191112
4. Entrepreneurs Empowerment Academy:https://www.facebook.com/groups/293769725194787

See you Next Week, WHERE  WE TALK ABOUT ‘The NEW Art of Selling’ – How to Map a Masterpiece by asking the Right Questions! 

​