The Customer of the Future - Bob DiGiacomo

Bob DiGiacomo - “Destiny Road”

IBGR.Network - PROFIT Radio. Everything a business owner needs to start, grow or exit a business. GROW WITH US.  

Episode #12 The Customer of the Future

INTRODUCTION  

Show Objectives - The Why/What
Tomorrow’s Customers / Clients need to be targeted today! Yesterday ended last night. Tomorrow starts Now! With emerging technology transforming customer expectations, it’s more important than ever to keep a laser focus on the experience companies provide their customers. Tomorrow’s customers will insist on many things but most importantly they will insist on experiences that make their lives significantly easier and better.

Key Issues - 

• Companies will win their business not by just proclaiming that customer experience is a priority but by embedding a customer focus into every aspect of their operations
  
• Understanding how emerging technologies are changing the game
  
• Create and craft a strategy to integrate them into their products & processes
  

What You Need to Know - The What

• Improvise / Overcome / Adapt
  
• The only constant in life is change
  
• Overcoming Man’s Homeostasis and evolve
  
• Evolving through the different generations
  
• Sales is Leadership & Leadership is Sales
  
• Who will You impact today?
  

What You Need to Do - The How

• Learn defining strategies for a customer experience focused company
  
• Implement new techniques to shift the company from being product focused to being customer focused (experience focused)
  
• Review case studies on how many of the World’s most innovative companies are offering new and compelling customer experiences (Walmart & Amazon)
  

Shows 

• Previous: Episode 11 Who Moved My Cheese
  
• Next: Episode 13 -  Season 4 Review & Wrap-Up. - Principles & Guidelines for Winning Tomorrow’s (Today) Business. Dealing with and addressing the “New” normal which is really the “Now” normal
  

Resources:
Bob as an Executive Consultant also serves Advisory Boards for a number of Top Tier Companies / Corporations.You can connect with me at Advisory Cloud at;
https://rebrand.ly/pw4sxzd 

Linkedin:  https://www.linkedin.com/in/intentionalbob/

Email:  intentionalgrowth@icloud.com     US Phone: 615-308-3206
Contact Bob today and schedule a Discovery Session to get on the “Road to Your Destiny”

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