MergedAnalytics Tracking Image - NoScript
International Business Growth Radio Network
  • WELCOME
    • CONTACT US
    • PRIVACY
  • RADIO
    • ON AIR NOW
    • LISTENER GUIDE
    • MEET THE TEAM >
      • NORTH AMERICA >
        • William Eastman
        • Donna Kunde
        • Londina Cruz
        • Monique McDonald
        • Survival Mode
        • Raj Kapur
        • Bob DiGiacomo
        • Crystal Y. Davis
        • Bill Kelly
        • WELCOME
        • Kasfia Rashid
        • David Wilson
        • James Bryant
        • Brandon Souba
        • Cedrick LaFleur
        • Clancy Clark
        • Damian Johnson
        • Scott Geller
        • Wendy Dickinson
        • Ralph Peterson
        • Michael Mitchell
        • Nicole Rankine
        • Ellen McIlhenny
        • Tracie Hines Lashley
        • Z Gen Entrepreneurship
      • AUSTRALASIA >
        • Sarita Johan
        • Steve Sweeney
        • Level-Up Your Marketing
        • Russell Colbourne
        • Simone Douglas
        • Rick Carter
      • SOUTH ASIA >
        • Jeremy Gray
        • Ajai Lal
        • Bijay Kumar Khandal
        • Lisa Askwith
        • Rashmeet Kaur
        • Meena Mac
        • Ramdas Shenoyy
      • PRIME MERIDIAN >
        • Ravin Papiah
        • Florin Lungu
        • Teena Ogbugoh
        • Sadika Kebbi
        • Arthie Moore-Robberts
        • Jan Robberts
        • Gaby Awad
        • Fady G. Bader
      • EXEC TEAM
    • JOIN THE TEAM >
      • BECOME A HOST
      • BE A SPONSOR
  • SHOP
    • DWY PACKAGES
    • HOST PACKAGES
    • ADVERTISING PACKAGES
    • IBGR MERCHANDISE
  • CONSULTING
    • PODCASTS (DIY)
    • BUSINESS MAKER (DWY)
    • FRACTIONAL CONSULTANTS (DFY)
  • NEWS
    • E-NEWSPAPER
    • NEWS BLOG
    • NEWS PODCASTS
  • RESOURCES
    • START HERE
    • SHOW NOTES
    • GROWTH APP
    • FACEBOOK COMMUNITY
    • LINKEDIN COMMUNITY
    • EVENTS
IBGR.NETWORK

Show Notes

DOWNLOAD. LISTEN. ENGAGE.

The Millionaire Relationships - Keeping Customers for Life with raj Kapur ( Guidance to Wealth - The Millionaire Path for Coaches & Consultants)

2/5/2022

0 Comments

 
Picture
Guidance to Wealth - The Millionaire Path for Coaches & Consultants
S9 W4 E13-16 The Millionaire Relationships to take you from 5 figures to 7 figures

IBGR.Network...The World of Business at Your Fingertips

THIS WEEK’S THEME - The Millionaire Relationships - Keeping Customers for Life

This week we are going to talk about The Millionaire Relationships to help keep customers for life

You will want to listen to the next four episodes because they will give you a clear idea of how important the relationships are to take you to your business success. Understand the REAL cost of losing a customer, creating an Irresistible Customer Experience, A millionaire nurture sequence to keep existing customer and create a powerful customer emotional journey. 
You see it’s all about the Customer!

​
Picture
The REAL cost of losing a customer
Why do you lose Customers?

Because they feel neglected after the sale is made
A typical business does a great job of getting the attention of the customer and persuading them to buy but does very little to create a remarkable experience after the sale.

It is the EMOTIONAL JOURNEY OF THE customer that is most often ignored.

Do you reward acquisition over retention?
Frederick Reich in his book The Loyalty Effect states a 5% improvement in customer retention rates will yield a 25 to 100% increase in profits. 

Understand the importance of Life Time Value of a Customer. You need to determine what are the costs to acquire a new customer, and what processes you use to capture that cost.

So getting and acquiring the customer is of utmost importance but more important is to keep that customer and finally turn them into your raving fans. 

Customer acquisition cost (CAC) is the cost related to acquiring a new customer. CAC refers to the resources and costs incurred to acquire an additional customer. 

It is the best approximation of the total cost of acquiring a new customer. It should generally include things like advertising costs, the salary of your marketers, the costs of your salespeople, overhead, commissions, bonuses, etc., divided by the number of customers acquired. 

Tags: the cost of losing one customer,customer acquisition cost,customer experience,cost to aquire a customer,customer service,the cost of poor customer service,lifetime value of a customer,customer costs,how to never lose a customer again,the loss of customers,customer aquisition cost,customer acquisition cost explained,what is customer acquisition cost 

Connect with Raj, visit www.RajKapur.com 
Email: raj@rajkapur.com 
Book a FREE Call www.rajkapur.com/freecall/






​
Picture
Creating an Irresistible Customer Experience
In an article by Noreen Seebacher on 7 Things you can learn from Stew Leonard’s and I would like you to focus on these as coaches and consultants and see if you can incorporate any of these in your practice and business. 
  1. Meet your customer's expectations
  2. Now exceed them
  3. Focus on the "Person" rather than "Personalization"
  4. Train every employee to be customer-centric: 
  5. Even small problems are worth solving: 
  6. Customers talk … a lot: 
  7. A smile goes a long way:
Tags: how to create an irresistible offer, creating an irresistible offer, creating irresistible offers, irresistible offer, the irresistible offer, how to make an irresistible offer, how to create irresistible offers, how to create an offer, irresistible offer examples, customer experience, create an irresistible offer, building an irresistible offer, what is an irresistible offer, create an outrageous irresistible offer
Connect with Raj, visit www.RajKapur.com 
Email: raj@rajkapur.com 
Book a FREE Call www.rajkapur.com/freecall/

​
Picture
A Millionaire Nurture Sequence to keep existing customers
To build a million-dollar coaching or consulting business, it is essential to develop a strong nurturing sequence for your existing customers that will keep your existing clients coming back again and again.

it is essential to put in place a nurturing customer sequence. This might include offering incentives for repeat purchases, fostering customer loyalty through reward programs, and providing regular updates and insights on your products or services. 

This involves identifying the key pain points, needs, and desires of your clients, and creating content and messaging that speaks directly to these concerns.

By focusing on building trust with your existing customers, as well as staying engaged with them over time, you will be able to convert them into loyal advocates for your business. In addition, it is important to actively seek out new clients who will help grow your million-dollar business.

Whether through social media marketing campaigns or partnering with other businesses in your industry, there are many different strategies you can employ to expand your client base and set yourself up for success. 

With the right tools and techniques in place, you too can create a million-dollar coaching or consulting business that empowers individuals and sets you up for long-term growth and prosperity

Additionally, you can create strategic partnerships with other businesses in your industry to increase visibility and reach more customers.

By focusing on building strong relationships with your current clients and attracting new customers through strategic marketing efforts, you can establish yourself as a million-dollar player in your field.

BENEFITS OF KEEPING YOUR CUSTOMERS

More efficient, more effective more profitable
Morale Improves
Selling to existing satisfied customer is 60-70%
Lifetime value of a loyal customer can be 10 times greater than the first purchase.
Customer experience encompasses the emotions a customer feels when they interact with a product or service. The experience goes beyond what the product is supposed to deliver the customer feels they have a great experience and they become emotionally involved with the brand.

How to Retain your Customers
As a coach, one of the most important things you can do is to nurture your existing clients. By retaining clients and keeping them for a long time, you can add immense value to your coaching business. Here are a few things you can do to create raving fans out of your current clients: 

1. Get to know them on a personal level. 
2. Create a custom plan for each client.
3. Follow up with clients regularly. 
4. Offer additional services and resources. 
5. Be available when they need you.

TAGS:how to become a millionaire, how to be a millionaire, millionaire secrets, want to become a millionaire, millionaire, millionaire lifestyle, customer experience automation, customer retention, customer marketing, curious millionaire, become a millionaire, millionaire mindset

Connect with Raj, visit www.RajKapur.com 
Email: raj@rajkapur.com 
Book a FREE Call www.rajkapur.com/freecall/



Picture
Create a powerful Customer Emotional Journey

An emotional journey is a visualization that maps and illustrates a user's emotional experience through the experience of interacting with an organization, product, or brand.

Dr. Fredrickson identified the following as the ten most common positive emotions: Joy, Gratitude, Serenity, Interest, Hope, Pride, Amusement, Inspiration, Awe, Love

Creating a powerful emotional journey for your clients is essential for building strong relationships and effectively selling to them. 

Whether you are a coach, salesperson, or marketer, nurturing your clients throughout their journey and understanding their needs and motivations is critical to success.

Start by getting to know them on a deeper level - Aking questions about their goals and challenges, listening actively to what they have to say, and paying close attention to the emotional cues they give off.

Once you have gained an understanding of your clients' emotional experiences, focus on creating meaningful interactions that nurture them throughout their journey.

This may include communicating regularly with them through email or social media updates, offering advice and  support, and providing helpful resources.

If you can effectively nurture your clients throughout their emotional journey, you'll be in a much better position to sell to them successfully. 

Remember, it's all about building strong relationships built on trust and mutual understanding. guidance when necessary, and being responsive and available whenever they have questions or need support.

When creating an emotional journey for your clients, one of the most powerful tools at your disposal is social media. By using platforms like Facebook, Twitter, and Instagram to build relationships with your audience and connect on a deeper level, you can nurture potential buyers throughout their journey and influence them to make a purchase.

To get started with social media marketing for emotional journeys, focus on establishing yourself as a thought leader in your field by sharing valuable content that resonates with your audience. 

Become an expert in your industry to create a customer emotional journey that is truly impactful. 

TAGS: emotional, most emotional, create a new reality, emotional intelligence
Connect with Raj, visit www.RajKapur.com 
Email: raj@rajkapur.com 
Book a FREE Call www.rajkapur.com/freecall/

Make sure you leave some thoughts in the comment section below. We are interested in continuing the conversation.

0 Comments



Leave a Reply.

    new choice for BUSINESS SEARCH

    Archives

    May 2022
    April 2022
    March 2022
    February 2022
    January 2022
    December 2021
    November 2021
    October 2021
    September 2021
    August 2021
    July 2021
    June 2021
    May 2021
    April 2021
    March 2021
    February 2021
    January 2021
    December 2020
    November 2020
    October 2020
    September 2020
    August 2020
    July 2020
    June 2020
    May 2020
    April 2020
    March 2020

    Categories

    All
    Aaron Lee
    Ajai Lal
    Ally Nitschke
    Angela Chaney
    Angela Hooper Menifield
    Arthie Moore
    Bert Robinson
    Bijay Kumar Khandal
    Bill Kelly
    Bishop Cummings
    Bob DiGiacomo
    Brandon Souba
    Cedrick Lafleur
    Celia Powell
    Charles George
    Crystal Y Davis
    Damian Johnson
    David Wilson
    Donna Kunde
    Ellen McIlhenny
    Fady G Bader
    Florin Lungu
    Gaby Awad
    James Bryant
    Jan Robberts
    Jeremy Gray
    Johanna Rincon
    John Richards
    Kasfia Rashid
    Kevin Beers
    Laura Bell
    Lisa Askwith
    Londina Cruz
    Monique McDonald
    Nicole Rankine
    Prerona Roy
    Raj Kapur
    Ramdas Shenoyy
    Ravin Papiah
    Rick Carter
    RJ Lewis
    Russell Colbourne
    Sadika Kebbi
    Sarita Johan
    Scott Geller
    Season 1 Coaching
    Season 1 Consulting
    Season 1 Customers
    Season 1 Executive
    Season 1 Finance
    Season 1 Operations
    Season 1 People
    Season 1 Strategy
    Season 2 Customers
    Season 2 Executive
    Season 2 Finance
    Season 2 Operations
    Season 2 People
    Season 3 Consulting
    Season 3 Customers
    Season 3 Executive
    Season 3 Finance
    Season 3 Operations
    Season 3 People
    Season 4 Customers
    Season 4 Executive
    Season 4 Finance
    Season 4 Operations
    Season 4 People
    Season 5 Customers
    Season 5 Executive
    Season 5 Finance
    Season 5 Operations
    Season 5 People
    Season 6 Customers
    Season 6 Executive
    Season 6 Finance
    Season 6 Operations
    Season 6 People
    Season 7 Customers
    Season 7 Executive
    Season 7 Finance
    Season 7 Operations
    Season 7 People
    Season 8 Finance
    Season 8 Operations
    Season 8 People
    Season 9 Customers
    Season 9 Executive
    Season 9 Finance
    Season 9 Operations
    Season 9 People
    Simone Douglas
    START HERE
    Steve Sweeney
    Teena Ogbugoh
    Tracie Hines Lashley
    Vicki Abraham
    Wendy Dickinson
    William Eastman

    RSS Feed

Radio

Become a Host
Get the Listener Guide
Contact Us​

SOCIAL MEDIA

Join our Facebook Group
​Connect on LinkedIn
BTS on YouTube

365 Business Maker

Grow Your Business
Apply to Work With Us
Network and CONNECT

free resources

Download the Growth App
Download the Checklist
Download the Podcasts

Listen Live ON THE FOLLOWING APPS & NETWORKS

Picture
Picture
Picture
Picture
Picture
Picture
Picture
Picture
Picture
Picture
Picture
Picture
Picture
Picture
Picture
Picture
Picture
Picture
Picture
Picture
Picture

SYNDICATION pARTNERS

Picture
Picture
Picture

Search IBGR On These Podcast Platforms

Picture
Picture
Picture
Picture
Picture
Picture
Picture
Picture
Picture
Picture
Picture
Picture

SPONSORS & AFFILIATES

Picture
Black Links Global
Picture
Picture
Influence With A Heart
Picture
Picture
Book Design and More
Picture
Picture
Startup Raven
Picture
Picture
Coach Accountable
Picture
Picture
Click Funnels
Picture
Picture
Salesflare
Picture
Airmeet
IBGR.Network is Veteran owned and operated. 
Site powered by Weebly. Managed by Radio.co, Designed by gWORX Media.
  • WELCOME
    • CONTACT US
    • PRIVACY
  • RADIO
    • ON AIR NOW
    • LISTENER GUIDE
    • MEET THE TEAM >
      • NORTH AMERICA >
        • William Eastman
        • Donna Kunde
        • Londina Cruz
        • Monique McDonald
        • Survival Mode
        • Raj Kapur
        • Bob DiGiacomo
        • Crystal Y. Davis
        • Bill Kelly
        • WELCOME
        • Kasfia Rashid
        • David Wilson
        • James Bryant
        • Brandon Souba
        • Cedrick LaFleur
        • Clancy Clark
        • Damian Johnson
        • Scott Geller
        • Wendy Dickinson
        • Ralph Peterson
        • Michael Mitchell
        • Nicole Rankine
        • Ellen McIlhenny
        • Tracie Hines Lashley
        • Z Gen Entrepreneurship
      • AUSTRALASIA >
        • Sarita Johan
        • Steve Sweeney
        • Level-Up Your Marketing
        • Russell Colbourne
        • Simone Douglas
        • Rick Carter
      • SOUTH ASIA >
        • Jeremy Gray
        • Ajai Lal
        • Bijay Kumar Khandal
        • Lisa Askwith
        • Rashmeet Kaur
        • Meena Mac
        • Ramdas Shenoyy
      • PRIME MERIDIAN >
        • Ravin Papiah
        • Florin Lungu
        • Teena Ogbugoh
        • Sadika Kebbi
        • Arthie Moore-Robberts
        • Jan Robberts
        • Gaby Awad
        • Fady G. Bader
      • EXEC TEAM
    • JOIN THE TEAM >
      • BECOME A HOST
      • BE A SPONSOR
  • SHOP
    • DWY PACKAGES
    • HOST PACKAGES
    • ADVERTISING PACKAGES
    • IBGR MERCHANDISE
  • CONSULTING
    • PODCASTS (DIY)
    • BUSINESS MAKER (DWY)
    • FRACTIONAL CONSULTANTS (DFY)
  • NEWS
    • E-NEWSPAPER
    • NEWS BLOG
    • NEWS PODCASTS
  • RESOURCES
    • START HERE
    • SHOW NOTES
    • GROWTH APP
    • FACEBOOK COMMUNITY
    • LINKEDIN COMMUNITY
    • EVENTS