Teena Ogbugoh - "Business Processes & People Talk with Teena"
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Personal impact is about how we relate to and influence those around us. In the workplace, it is important that business owners, managers, supervisors and even employees themselves are assertive, flexible and can adapt to provide the best customer experience and improve the business. Having personal impact on our customers and in the business can stem from a number of things such as the processes we have in place, the strategies in place to monitor customer information and business data. John Maxwell says, “People do not care how much you know until they know how much you care.” Personal impact is crucial to the bottom-line and loyal customers. Our ability to manage and influence; resolve conflicts and build relationships as well as our effectiveness is of great importance.
Ensuring every employee across the organization has a good knowledge and information about the customers and the business is fundamental to success. However, in most businesses, there is a big gap between what is known, what is available and what is shared across the organization. This is why it is important to understand personal impact on customers and the business. How do you get employees to be committed to add value to customers where the business and customer data is not available? Today’s show will take a deep dive to answer these questions and offer ways to help your organization bridge the gaps.
What You Need to Know
What You Need to Do
Business Processes & People Talk Show with Teena thrives on the concept that people matter and without people in your business, you will not have a business! It teaches business owners and leaders to empower people with the right resources and information to help them thrive and excel, because when people in your business excel, your business will succeed.
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Written by: Teena Ogbugoh
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