WHAT DO YOU HAVE IN YOUR TOOLBOX - Teena Ogbugoh

TEENA OGBUGOH - BUSINESS PROCESSES & PEOPLE TALK WITH TEENA

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Introduction

Core processes are important to the success of any business. They make up the “value chain” of the organization as they contain the activities that add value to your product and services which your customers are willing to pay for. The standard operating procedures (SOPs) are written procedures that give details on how business activities in the organization are done and explain the processes being described.

Core processes and SOPs review are needed to help an organization build and harmonize processes for business continuity. While there are recommendations that they should be done every two (2) years, these reviews should be carried out as deemed necessary by the organization to foster growth and avoid redundancy.

Show Objectives – The Why
The focus of the show is to help business owners make improvements on existing core processes and SOPs for more efficient and effective delivery by employees. It would also help employee engagement and accountability for performance management as standardization of processes and procedures reduces knowledge loss amongst employees during business expansion stages.

Key Issues - Owner Perspective:

1. Overlaps and gaps among processes.
2. Ineffective SOPs are written for the organization.
3. SOPs do not contain consistent information for processes
4. Poor time and resource management.
5. Poor product quality or bad service.

What You Need to Know – The What

1. Inefficient processes lead to improper resource distribution across the company.
2. Alignment between core processes and SOPs.
3. Duplication of work done, or not done.
4. Employees get frustrated with poor process flow.
5. Processes should be customer-centric.

What You Need to Do – The How

1. Identify and select what needs to be reviewed.
2. Assemble a review team to discuss current processes.
3. Set metrics to measure success.
4. Map out the current processes.
5. Identify and discuss variant in processes.
6. Review each detail in the process and SOP.
7. Map a new process.
8. Test the new process.
9. Document and implement across the company.
10. Repeat, review and rework.

 
 
Welcome to the world of entrepreneurship! Envision>>Empower>>Execute

• Previous: Episode 2 – Ponder Less and Do More – Aligning strategy with business goals for business productivity.
• Next: Episode 4 – Aligning Goals and Systems for Business Success – Checking Internal policies and processes so they don’t frustrate business goal achievement.

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Written by: Teena Ogbugoh
The Founder of Joan Lugards Consulting Services; Executive Director for The John Maxwell Team one of the leading and largest global leadership and personal growth organization in the world; and the convener of Growth Mindset Leader Hub, a mentoring leadership and mindset group.

Teena serves as committee chair of the Youth Development Directorate on the President Advisory of The John Maxwell Team.

Connect to learn more of what Teena does and how she can bring value to you, your team and your organization 

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